fetchpackage.comReviews of fetchpackage.com

I had two packages sent to Fetch. One they delivered opened. One, they waited until the last minute of the delivery window and told me I had to reschedule. I did that. Today, that second delivery window... they told me I had to reschedule again. Except this time, there's not even the option to reschedule in the app. So I have no package and no way to get the package, and their customer service promises to look into it and has provided no information of any kind. My stuff is basically just kidnapped.

Awful service and property managers need to stop trusting them and forcing this on us. I often walk into my complex to find the Fetch drivers pacing around our hallways on the phone having a personal conversation while their carrier with our packages is just sitting at the other end of the hallway unattended for anyone to steal. Just look at all the negative reviews and how nothing has changed because Fetch doesn’t care about the people forced to use them. They just care they’re getting money from property managers. I constantly find our packages scattered around the hallway and Fetch drivers just leaving them. I currently having a missing package that I absolutely needed today. Instead of having chat agents, you have to fill out a jotform and wait for them to email you. A missing package that is allegedly out for delivery should be urgent enough to be able to talk to them immediately before the package is lost for good. The original carrier and the merchant did everything right by delivering it, so they can’t refund you. I have to now go out and buy what I needed today and pay for the same thing twice because I have no idea if Fetch will ever deliver my item and it is very urgent. This will be the reason I move out to a complex that does not use this.

They consistently lose my packages and refused to answer any of my emails when I ask how to be compensated for my loss. I have had packages delivered where you can see the Fetch employees standing in the background of the delivery photo. I’ve had packages delivered that were SIGNED for by a Fetch employee and still ended up “missing”. I believe they are deliberately stealing packages.

Just save yourself the trouble and throw your money away. Every aspect of Fetch is infuriating. I’ve had them lose packages and then refuse to take any accountability whatsoever, claiming they were “never received,” despite showing proof of delivery to the warehouse. I’ve had to eat several losses, and it is such a headache dealing with this service—they don’t even have a customer service department you can call. (But hey, have fun chatting with their AI asssitsnts!) I resent the day I ever agreed to live in a building with this mandatory service.

I thought this was a convenient service to have if you live in a closed restricted community and for the most part it was ok. The problem comes if you move to another city and much bigger problem if another state. They have no solution for you. You must make sure you have absolutely no packages coming your way a month before you move in case there is a shipment delay which happens more often that none. It happened to me and it was and still is terrible to deal with the customer service staff. They changed a lot responses keep coming from different people. These responses are mixed. And they make you lose money. Taking action on requests from the customer service staff has proven costly to me. After they confirmed I can initiate 2 separate shipping labels from UPS they refused to hand over my packages to them. I must communicated with half a dozen people with mixed instructions and always went back to the same conclusion that it is not possible. The only way to do it is to have someone from your side with authorization letter go and physically pick up your package and send it to you. NO OTHER WAY WHATSOEVER. Fine but why you made buy a shipping label and why you told me to do it in the first place. Really unprofessional and very frustrating.

There are a few major issues with this service over the past few months that I've been using it. Mind you, I didn't choose this service, but my apartment complex bills me for it monthly, so I make use of it when I need to. Here are some issues that I've experienced: 1) Lost Packages On two occasions Fetch has lost packages that were delivered via Amazon. In both cases Amazon delivered multiple packages to their facility, but I didn't receive all of the packages that were delivered. In both cases the Fetch customer service representative wrote me the Amazon delivery person was at fault despite the deliveries being tracked to their facility. 2) Rescheduled deliveries without notification Fetch has rescheduled deliveries without notifying me that the delivery has been rescheduled too many times to count. I've had deliveries pushed back to the following day for multiple days, and no with notification. I've learned to proactively check the Fetch app to see if an expected package is still being delivered at the expected time. It would be great if the app could some how notify you that the scheduled delivery time for a package has changed. 3) Poor customer service Customer service is pretty bad. As far as I know, there is no phone number to speak with a service agent. To report an issue you submit a form via email that has a predefined set of issues that you can report. The bot the replies to your emailed issue is pretty bad. I've had it respond back to me asking me to supply the same information multiple times. The bot experience is horrible. The email experience with human agents isn't much better. I'll get an acknowledgement that my issue is being investigated, but no follow up.

Disaster customer service, this people doesn't know what is service. They might make money now, but this company will end to exist in few years for sure

AWFUL experience. They delay your package IF it even gets processed by them at all.