fetchpackage.comReviews of fetchpackage.com

⭐☆☆☆☆ I have completely lost confidence in Fetch. This is not an isolated incident. Back in November, a driver delivered one of my packages to the wrong apartment and even took a photo of it at the wrong door. Despite the photo clearly showing it wasn’t delivered to my apartment, Fetch concluded that they had done nothing wrong. Then, in May, another package was never logged into the Fetch system after it was received, creating unnecessary delays and confusion. Now, this week alone, two separate packages containing Polo shirts have gone missing. My first package was marked as delivered but Fetch later told me they couldn’t locate it. Amazon sent a replacement, and that package disappeared as well. What concerns me even more is that the delivery photos were inconsistent. Earlier that same day, another Fetch driver photographed a delivery directly in front of my apartment door. The replacement package, however, was photographed from much farther down the hallway. When I questioned the discrepancy, I was told it could have been due to a signal issue with the app. While Fetch has opened a claims process, I expected a thorough investigation into these repeated incidents—not just another reimbursement request. After multiple delivery issues over several months, including packages delivered to the wrong location, packages not being logged, and now repeated missing packages, I no longer trust Fetch with my deliveries. I hope the company takes stronger measures to ensure packages are handled securely and investigates these incidents more thoroughly.

It should be zeron star if there is an option for it. They lose your package, refuse to take any respobsibility, ignore complaints and waste your time by all means.

Fetch will lose your packages and will never compensate you. They stole 10K+ worth of medicines from me and only avoided communications and obfuscated the issue. The delivery woman said the package was delivered but it never arrived. This being a big box of perishable items that need refrigeration. Avoid this packaging service if you can. If they say here they have address my concerns I assure you that they have not. I would avoid to live in any building that requires using this service. Update: A month later they avoid responding to emails and of course you cannot call them. They do their best to avoid compensating the 10K this cost me. They only AI generate vacuous automatic responses like the one below. I see many people have lost a lot of things of value without compensation. I think this might be ripe for a class action lawsuit. I do not know if this is a possible forum for people to connect and make that happen. Update July 10, 2026: They gave me a ridiculous sum ($500 for a medication costing over 10K that I had to suffer through being without for a month while they made it seem like a solution was always around the corner) as compensation. As I told them that I knew they would do, they kept avoiding responding to me, would never call despite me asking them tens of times to please do so, and answered with mostly cryptic answers suggesting a solution was soon coming. The tactic is to wait until a solution appears which is what I told them in writing I thought would happen. That they would wait long enough for my medication to be issued in the next round, at which point they can use their own statues as an excuse not to compensate. It is an incredibly unethical and disrespectful behavior towards human life and suffering. This is their business model and how they make money. People can work for them for cheap because they know they can steal packages without the company worrying about it. This company does not deserve existing.

Not only do they lose packages, they refuse to take any responsibility.

Package dropped off by Amazon with a picture shows delivered. They weren’t in the office so didn’t take custody of the package and someone came and took (stole) the package. Fetch unwilling to help. Wouldn’t use if I wasn’t forced my apartment.

The absolute worst delivery service. I recently had an important same day delivery which I’m forced to send to Fetch. It gets delivered and Fetch plays dumb , claiming they don’t have it. Their customer service, which poorly uses AI prompts — they said it would be delivered the next day. The next day comes and they cancel my delivery. So to recap Amazon same day delivery turned into 3 days of waiting because Fetch absolutely sucks. And I’ve written to help at fetch.com , 0 response. I hate that I have to use this company.

Constantly delayed packages and there is no real customer service team or platform. Predatory delivery company if you ask me. 0/5.

Lost two of my packages. Completely ignored my request for help.