fetchpackage.comReviews of fetchpackage.com

They missed one of my package. And I text and emailed and no one answered me to let me know if they have my package. Amazon told me they delivered all my packages to the front desk. I only got three of my packages. I’m missing one package. And no one help me.

I worked for this company and it was terrible they put way to much on there drivers/delivers cars.I have never worked for a company who was so unorganized and I have helped open a few places(The directions are not clear at all and the instructions are rushed) But anyway I Spent 45 mins(police came because when i tried to open the door it triggered the alarm to the building)They saw my fletch badge and the huge overside box and a few packages and held me while they called the manager(they owned 3 buildings all right by each other with the same name) all while I was at the address fletch sent me to.The Manager said there is no access to this building you have to leave it accross the street in the mail room.I knew right then this will be my last time working with this company and this company going to blame me for this even though I contacted them to tell them eveeything as it was happening.Im 5'4 and they gave me a few huge-big boxes with about 25 other packages/small boxes and some key fobs and half of them did not work then you have to scan a code in garage of some of thw buildings so you will not charged...I also had to have a marker as I scanned the packages to write customers door numbers on them.It was a crazy mess....they sent me a violation 3 days later and blocked me from accepting and said they would contact me within 48 hours and on the 10th day after no communication that was my last straw I asked to be deleted and for them not to sale my information.(I went ahead and resigned)for the packages I had to leave in the mail room as instructed by Manager who would not allow access to the building where police had me I told you about earlier.All of this for $75.00 bucks No ty I know my worth.I told everyone that I recommended before this company is a no go.

Delayed, missed and unreliable delivery service. This company is clearly over their heads. Maybe once a good business model but they took on way more than they could chew. The result is a disaster. One out of four packages is either late, missing, or delivered to the wrong unit. Warehouse and delivery workers are either overworked, incompetent or both. Shame on this company for making promises it can't keep. And for residents who are required by their buildings to pay for and use this service, it's a complete scam.

This service has been nothing but a nightmare in my experience. Fetch has been absolutely HORRIBLE for me. Nearly every package I’ve received has arrived damaged, and the delivery process is a constant source of frustration. Even when I show the QR code, the delivery staff sometimes refuse to hand over my own package simply because their system isn’t working on their end. I’m the one who paid for the item, yet I’m the one stuck waiting. Instead of making things easier, this service has cost me more time, more stress, and given me more problems than any normal delivery service. Packages take longer to reach me, and when they finally do, they often show up damaged. In my opinion, this service is a complete WASTE of money and adds unnecessary complications to something that should be simple. To make things worse, Platform Apartments forces residents to use Fetch. If I had a choice, I would have never signed up for this service. Between Fetch and other issues I've experienced, living at Platform Apartments has been extremely disappointing for me. I hope others have a better experience, but mine has been terrible from start to finish.

Response to Fetch: The email provided help at fetch package dot com Is a robot bot we need another email this email is no response Emailed customer support a real person doesn’t respond it is a not generated response and my package was stolen never received! Help at fetch package dot com Is where we do not get

So far Fetch service has been awful. Truly not good. Amazon was way better. This is a mess. Avoid at all costs.

Now that my apartment complex directs all our packages to Fetch, 2 of my packages have been 'return to sender.' Now I have to send all my packages to this sketchy location only to have my packages subject to be opened, stolen, or delayed for delivery. Avoid any apartment complex that uses this service.

My package was lost. I went through the process of getting a refund, and it was a disaster. No matter what I sent and explained, they just didn’t get it. They ended up giving me a refund for the package that I did receive that was worth $37 but would not give me the refund for the actual package that was lost that was worth $115. I highlighted the receipt and the dates and the which package was received when. But they just couldn’t get it, so I had no choice but to take a loss. After they did the final review, the case was closed.