FentyBeautyReviews of fentybeauty.com

This is not at all the experience I was expecting from this brand. I order a new lipgloss that just came out. Received the order super fast, maybe 2 days, opened it up and it’s the wrong item. I was upset because I was super excited to try this new gloss out but figured it’s fine, mistakes happen, I’ll just reach out to customer service. That’s where I learned how terrible this brand is. Just takes your money. It says on their websites that their hours for cs are 9am. I called a little after 9 and was on hold for over 20 mins. While I was on hold I also tried to do the chat online option. Also ended up waiting the same amount of time on hold. No one ever responded. I emailed them and I’ve still yet to receive a response from this brand. I called back again after 10am thinking I would give them some time but I ended up being on hold for over 30 mins with just elevator music playing. I tried doing the chat again and same thing, waited over 30 mins and no one ever came. I can’t believe this is the type of service that is provided from such a brand. I will never order from them again. Buyers beware.

Have dealt with them twice where their customer service is the absolute worst. First of all, they don't pick up their phones so good luck trying to reach out. Second, their emails will just disappoint you. They only respond to emails with words, not solutions. You're better off reaching out to your bank to dispute a charge when they've messed up.

My order did not turn up, parcel tracking link did not work. No response from customer services

Received my order did Not receive my free gift (no code required) Also purchased thicc eye cream, turned at least 100 times to no avail. No product produced called cust svc spoke with Graylyn who was rude and not helpful! Graylyn KEPT telling me to go to the website to return my self when informing her I was having trouble she still insisted to make the return myself and also wasn’t helpful with the free offer! I have been a customer for several years purchasing hundreds of not thousands $ in product old customer service was excellent this new service is the worst! Makes me not want to buy from Fenty in the future! Terrible service Fenty just terrible!!!!!

Customer service is terrible! They started a sale one day after I placed my order for 30% off. I asked for them to apply it to my order and they said no because the sale started yesterday and I didn't place my order yesterday. No duh that is why I am reaching out. They also can't cancel once the order has been placed so you are screwed and they make you return it and the sale will probably be over by the time I receive my items and try to return lol what a joke. Also, their products are make super cheap because a bunch of the containers and bottles like my lipstick and the fat water broke or arrived broken. Don't shop here it is over hyped.

3 Wochen gewartet sehr langer Versand Weg. Puder Farbe ist sehr viel heller als angegeben. Und Rücksendung funktioniert schon Mal gar nicht 😤67€ Lehrgeld. Finger weg von dem Shop.

Where’s my order. No responses. Give me my refund

I ordered some make up items 3 weeks ago I wanted them to update my make up bag before a wedding next week. But they haven’t even been dispatched yet. The last update was the 2nd of October, it’s now five days later and nothings been changed. I’ve emailed customer services twice but no response. I didn’t realise these products were coming from New Jersey to UK, at this stage I don’t care if the make up is good or not. I’ll never buy from them again, for the same price I could’ve gone to boots in the High Street and got the same items , more fool me for going on their actual website, thinking it would be better. This brand is all fur coat and no knickers. Avoid avoid avoid