FentyBeautyReviews of fentybeauty.com

Awful- actually the worst experience of any company I’ve ever bought from. Update: I'm now having to pay the klarna invoice for a package that was never received. Fenty’s customer service is beyond awful. I went back and forth with them for months. The tracking information shows the package was delivered to the complete wrong address and the person at that address didn’t have it - the postal service clearly either lost or stole it. Fenty sent me a declaration form to fill in for non-delivery, I signed and sent it and then they ignored me. When I chased they told me to check with the neighbors AGAIN, after months. I buy from international companies all the time and this is beyond the worst customer experience I’ve ever had. 80 euros for nothing and a couple of extremely condescending customer service emails implying that if I look under my door mat, or perhaps take a few days off work to door knock by entire neighborhood, it might turn up? Smiley face! Will never ever ever buy from them again and will recommend every I know do the same

J'ai une peau grasse et épaisse qui était en bon état, et hydraté de base, mes joues sont devenue toutes dur et complètement brûler a cause de ses produits, (j'ai prix skincare entière) des personnes parlent de nouvelles compositions dangereuse sur la peau et d'autres femmes disent avoir la peau brûler aussi et il y a beaucoup de Tik tok sur ça, la Fat water et la Hydro Vizer par de nombreuses personnes a été citer comme facteur de brûlure de peau sur d'autre utilisateur sur Tik tok (j'ai vue que je n'était pas la seule) la douleurs est profonde et la peau est complément foutue, alors que m'as peau n'es pas fragile du tout de base je ne suis allergique a rien du tout

I'm really disappointed in this. I love Fenty Beauty. I have been using their products since a glittery poof came out years ago. The lack of customer service I have received from their website though, is rather disappointing. Editing my review. I purchased an item on November 25th. I contacted Fenty Beauty on December 12th asking for a follow up. I received notification on December 18th that a label had been printed, and my item was on the way. We're on December 22nd, and it hasn't moved. I spoke to Fenty Support yesterday. At first they tried to blame customs (can't be when the item hadn't shipped yet!).. and when I questioned their blaming, they refunded my order. I will stick to Sephora.

I trusted that a business as big as Fenty would have top service - boy was I wrong!!! I live in the UK and ordered a relatively large order to have it delivered by the 15th December (I ran out of my essentials and was hoping that I would replenish in time for the weekend). I placed an order on the 7th December and the shipment hasn't moved since the 10th! Today it's the 15th and even if it would be dispatched today it would still take at least another 3 days at least to get to me. I am furious as I could cancel the order and go in store to buy what I need, however on their website it says that if an order has already been acknowledged and dispatched and I decide to cancel, they will hold an admin fee, but doesn't say how much. Reading some of the other reviews I am now worried that I will not get my order in time for Christmas when I go away so I'll have to buy new make up twice!!! Or, if I do (by a Christmas miracle) get it, it will be with wrong items. Absolute rubbish service! Got orders sent from Australia faster than this. Sort out your logistics, Fenty! EDIT: today it's the 19th and still no update!!!

Ordered from them in November, my parcel hasn’t moved according to tracking since 27.11. I’ve messaged them a few times and had no response, just opened a case with PayPal.

After waiting for 2 weeks for my order of a make up set, I have just received a parcel including a lip oil - something I did not order. What I did pay for was not in the box. This is utter incompetence. The customer services are also useless. This is a scam! Do not order anything from this company.

Je n’ai jamais reçu ma commande … et le service client ne répond pas aux mails ni aux messages sur Instagram. C’est une vraie escroquerie

I've been trying to contact you for two weeks, I bought perfume, creams, that's it, on November 22nd, so far no sign of my order, almost two hundred pounds, thrown in the trash, I'm so disappointed, I've been buying at Fenty for some time and I would never have imagined the size disrespect. A tracking label was created but my order has not been shipped to date.