FentyBeautyReviews of fentybeauty.com

It was a terrible experience at first, where customer service did not listen to us, the customers, at all. There were no solutions or understanding for those of us who pay and invest in these products. My order was originally missing 16 items. This involved more than 500 euros. I was told that I should arrange it with GLS, while the company should come up with solutions and not the courier company. As I was left to my own devices, I received an email from Cindy. She listened to me and offered solutions. She arranged for me to immediately get my money back or apply for a gift card with the amount I had originally paid. So I can no longer generalize and insist that everyone in the company doesn't care about the customers, because where others failed, Cindy responded and I will always be grateful to her for that. I want to continue to believe that there are good people on earth and she gave me that belief back today. Cindy, from the bottom of my heart. Thank you.

Worse customer service ever missing an item. Impossible to get in touch ignored for days finally got in touch with a Melanie that just doesn’t help as if she replies with set answers not tailored to my issue. Really disappointed as I do like fenty products but avoid!! 2 weeks later and still no solution! -10

I ordered weeks ago in November and my items haven’t even shipped yet. At this point I don’t even know if I will get what I ordered before Christmas. Well over $100 down the drain and no makeup for any of my events. Shocked because I thought they had a good reputation. Don’t buy from the website. Just go to Ulta.

Niet van dit bedrijf bestellen als je in Europa woont. Ik heb twee weken geleden twee lipglossjes besteld. Het is niet verzonden. Klantenservice reageert bijna tot helemaal niet. Het telefoonnummer is niet bereikbaar. Pakketservice is ook niet te bereiken. Ik kan doei zeggen tegen mijn 40€. Update: ze hebben het bedrag teruggestort en het pakket alsnog verstuurd. Op het formulier die bij het pakket zat staat een andere naam, en de bestelling klopt niet. Voor de rest wel netjes opgelost. Kostte wel veel moeite en energie. Dit duurde een maand. Nu het pakketje is geleverd kan e global wel ineens op mijn mails reageren.

DO NOT order from here. i received the wrong order and my items were opened, i sued one and got an allergic reaction. Fenty ignored my emails and then refused to refund me. They violated GDPR rules by telling me my step sister (who me and my family do not speak to) did an order on this address and this caused a huge family issue. Tony was the agents name. Stephanie (another agent) promised me she would get back to me within an hour and ignored me for more than a week.

I ordered from this company and didn't recieve the order. I have tried to contact them and been ignored. I'm out of pocket and they have my money! This company is awful and disgusting. Don't order from them as they won't help with issues IF you even get an order!

Give us a time frame before the products ship to change our order and or cancel the order is it that hard yall give us the runaround

I have been an avid Fenty fan and avid Fenty Customer Service fan for a long time but my last experience has blown me away not for nice reasons. I bought a lipstick that tasted like chemicals. It was so foul I had to wipe it off. I tried to give it to 2 people they both refused the item and then I tried My mother who told me “Beverley this can’t be right, this taste highly toxic and is full of chemicals. Do not use it” so I wrote to Fenty twice on two different email addresses, also I Dm them on their media. I also sent them a message on their website and I’ve been totally and utterly ignored. I will never shop with him again. I am so upset that what I thought was world class service was just my imagination.