FentyBeautyReviews of fentybeauty.com

AVOID AT ALL COST!! U will not receive anything they didn’t even give me a tracking number after I placed the order 6 weeks ago. When I contacted customer service they gave a link but when I looked into it there’s no info so it wasn’t even dispatched or anything. Such a disgrace

Hab am 28.11. bestellt und die Zahlung ging direkt durch, was mir auch durch eine Mail bestätigt wurde. Hab dann aber weder die bestellte Ware noch eine Versandbestätigung erhalten. Daher schrieb ich am 13.12. eine Mail über das Kontaktformular der Seite, was denn sei. Kam keine Antwort. Ich schrieb also am 21.12. nochmal. Auch darauf kam keine Antwort. Heute ist der 26.12. Bislang bin ich einfach nur 100€ ärmer, zwei E-Mails dümmer, nach wie vor ohne Ware oder auch nur eine Versandbestätigung und der Kundenservice ghostet mich nach wie vor. Danke für gar nichts.

Mon processus d'achat s'est très bien déroulé. J'ai commandé le 29 novembre, et reçu le colis chez moi le 19 décembre. J'ai bien reçu tous les cadeaux auxquels j'avais droit (j'étais d'ailleurs très étonnée car la valeur indiquée des cadeaux valait quasiment autant que le montant de ma commande 😅) Juste embêtant de ne pas avoir de numéro de suivi (en tout cas il n'était pas indiqué sur mon mail d'expédition - j'ai reçu un mail de la Poste le jour où le colis a été livré).

This website is a scam!! As per many many other reviews they do not deliver. To have to have a product go through customs is ridiculous, they should have a distribution warehouse IN Australia. Do not order from this business.

Oh my God I thought I was the only one. But I've just read all these negative reviews! I ordered over a month ago And couldn't see tracking and was not told if the parcel was on the way. Tried contacting Fenty beauty multiple times. They tried to offer refund but I insisted I just wanted the products I paid for. Finally they arrived today.....and THEY'RE THE WRONG ITEMS! so they've sent me something completelyyyy different, I'm so mad after waiting all this time. I've emailed them and will see if they respond. I'm just shocked by such awful service.

I made the mistake of not checking reviews before ordering from the website. Since I’ve used the brand for years and it’s one of my sister’s favorites, I assumed everything would go smoothly, even though it was my first time purchasing online. I decided to buy her some Christmas gifts during Black Friday. I placed my order on November 29th, but it didn’t arrive until December 19th. For 10 days, the status remained unchanged, showing it was waiting to be picked up for delivery. During that time, I contacted customer support twice, but my emails went unanswered. I had signed up for email and text notifications about my order but didn’t receive any updates at all. Tracking information for international shipment was hidden away on the website and managed by a third party and wasn’t updating either. After 20 days of no word from Fenty I was assuming the package wouldn’t show up at all and then despite no notifications it was delivered. Some hours after the delivery I received my first email update from Fenty confirming it had been delivered, and hours later, a response from Fenty’s customer service regarding my initial inquiry, letting me know the parcel should have been delivered and blamed the delay on a high volume of orders due to Black Friday. While I understand Black Friday creates high demand, I find this excuse weak. Many online shops handle large volumes during this period yet still manage to provide regular updates and ship orders promptly.

Hab meine Lieferung noch nicht erhalten und es sind 13 Tage vergangen, bisher keine Antwort vom Support. Würde ich nicht wieder machen! Wenn es nicht ankommt muss ich versuchen das Geld zurückzuziehen.

am 28.11.2024 was bestellt, der Betrag war 171.8 Euro, bis heute nichts bekommen.