Katelyn L.
Beautiful ring, poor craftsmanship, got ghosted.
Beautiful ring, poor craftsmanship. I was disappointed to find the prongs holding the main stone on the ring started to fail around a year having the ring. The goldsmith who repaired my ring said the prongs were positioned incorrectly and were designed poorly. Now after a second prong has broken I feel it’s important to warn others before spending so much money on the ring. EDIT: downgrading this to one star because customer service representative Abby has completely ignored my emails for the last 3 months.
Response from FelicegalsNov 12, 2025
Thank you for sharing your feedback, and we sincerely apologize for the craftsmanship issues you encountered. We strive to provide high-quality products and services to all our customers, and we're truly sorry we fell short of your expectations this time. We will reach out to you to better understand the situation and assist in resolving this matter. We value every customer's experience and are committed to continuously improving our products and services. Thank you for taking the time to bring this to our attention.