FedexReviews of fedex.company

It is already given that a lot of States during the Winter could delay transit, the snow is thick, its hard to comply for the time due to the road blocks or even inability to drive properly and fast enough to meet the deadlines of the trucks. However, when; 1. The scanning is being neglected, or,,, they do not scan the parcels properly chances it gets transported and will miss the appropriate tracking updates and then when you call and check it will be the last location will show up on your app. When you call the CS they will read to you the info from what you already have from your app which is ridiculous. 2. When you complain about it, chances are they will personally make sure they will mess up with you, or your parcel. I made sure I brought up the issue when they delivered my box damaged. I complained for the second time because it happened again. But to this day,,, many parcels before and after the second incident my parcels are still damaged and delivered dirty and with holes on the box itself!!! Customer Service Advocate can not even make them meet the resolutions to this problems because the Fedex employees do not value the customers not the service that they provide. It is the experience of hundreds of people in dismay to this company that will bring them down one day. As they always say there is Karma in this world, what you give is what you get. 3. Customer Service people are impeccably unhelpful. You can tell the lack of quality to the service itself and,,, the lack of knowledge and ways on how to provide and resolve issues and problems. The chain of reaction flows respectively poor because they probably do not care about the bad reviews that they get, the company probably do not train their people well enough to understand the core value of what they pretensiously claim via their expensive advertisements on the internet or even the tv. BUSINESS ➡️ PEOPLE➡️CUSTOMER SERVICE➡️POLICY➡️AND THEN BACK⬅️ It is a flow that will go back to the company. I guess, a lot of workers do not care about this esp. employees because their mantra is, if the company goes down they can always look for another job. Just Dont use Fedex as much as you can and you will avoid the pain from the hassles they cause and cost you.

I haven’t received my package yet and will update this when I receive it. I bought a last minute additional valentines present for my partner and got the 2-3 day shipping option. I ordered it on Thursday at 11:34 and they claim there is same day shipping if you order before noon. Even if I didn’t get same day shipping I expected it to ship the next day, Friday. Nope. It finally shipped on Saturday from Tennessee. I live in CA so it has a decent way to travel. I knew it wasn’t going to get here on Sunday but I hoped it would arrive on Monday. It is now Monday morning and it is still there. It isn’t even expected until Wednesday. Not sure how that is 2-3 day shipping if it arrives a week later. Update 1: Wednesday no package the delivery estimate now changed to pending. They are saying there is extreme weather in Memphis which is causing delays. They have gotten 5in of snow and throughout the week they have received a low on 9 and a high of 30. In my opinion that isn’t very severe. Especially since it has been sunny on multiple days. I can’t request a refund since they say there is bad weather. Here’s a fun thing. FedEx policy says they can delay a package do to nation wide weather conditions. It doesn’t even matter if the weather is on the route. I’m so annoyed that so many companies choose FedEx.

Delivery’s are always late or rescheduled. Drivers do not follow directions. Call to have package delivered 5 times in a week! Always being reassured the package will be there by end of day, not to arrive!!

AVOID FedEx! Lost package, then refused claim! Tracking number showed package was picked up by FedEx taken to Newton, NC warehouse on January 8, 2021 and never moved again. Check tracking # for yourself: 782216423006 Terrible customer service and not reliable. They are not trustworthy or reliable and do not care about your package or service.

This is a big brand. Kindly work on the efficiency of your service delivery and we'll be cool

I was home all three times that they claimed to have made delivery attempts, and also there was no delivery notice sticker left on front or back doors during any of those alleged delivery attempts. I called their office number and they just let it ring off the hook. For another delivery last week they faked the first delivery, while I was home and no sticker left; then made the delivery the next day while I was home again, but just tossed the package outside my apartment door where it could have been stolen. They've been doing this as far back as 2019 when I had to cancel a big order because they again had made no delivery attempts.

Tom Peters, Customer Service Guru, once rated FedEx as a company that had "A Passion for Customers". My experience this past week and in review of complaints against FedEx through Trustpilot prove that this accolade was lost long ago. I was expecting a package and received notification from Apple that my package would be delivered earlier than expected and on the 9th showed it was out for delivery by noon. I happened to be home and Noon came and went -- then a delivery update, by end of day -- still nothing. I checked the status online and discovered that a delivery attempt had been made! Quite annoyed with this, I called FedEx to voice my concern that no delivery attempt had been made -- I have the Nest footage to show that there was no attempt. The rep ignored this vital point and stated that this was due to bad weather -- wrong -- no bad weather, but she still ignored my concerns. Then she suggested I go to the distribution center to pick up the package which was about 50 minutes away and they closed at 8pm -- Also, Apple puts a restriction on delivery changes, so I would have gone there for nothing. Then the worst of it -- she tells me that my package wasn't supposed to deliver until the 16th anyway. Frustrated with this attitude I gave up. The next day, the status still showed out for delivery, but when I checked later that morning at 10:30, the FedEx site showed that the package delivery had been attempted at 10:00 am!! Again, I was home and nothing. I contacted FedEx again and shared my frustration over this and when asked who I could call to complain, I was told I would have to complain to Apple based on their agreement with FedEx -- even though FedEx is playing games with the delivery! I got nowhere! How could FedEx not care about how their business is perceived? What's the real story? So even though I attempted to work with Apple -- also frustrating, the package sits at the distribution center for 5 days until Apple decides when it should deliver. Even after asking for the restriction to be lifted, that request went into a black hole and when I inquired about the status, they said I should wait for at least 6 days before getting an update from the their transport team. Seriously? We will see come tomorrow if the package actually arrives! I won't be surprised if it doesn't arrive.

Slow update Shipping speeds are slow and no updates provided. It shouldn’t take 6 days to get product across the USA these days. Items sit after being picked up and slow tracking updates. UPS is better.