FedexReviews of fedex.company

I ordered from Singapore to Prague, 1.2.2021 shipped by DHL, delivered 3.2.2021, price 1350 CZK (+-60USD) super fast and clear info tracking. BUT----- FEDEX Scheduled delivery: Monday, February 8, 2021 by 6:00 pm Great Britain to Czech republic It is the second delivery time they gave me..... I would xxx them 1.2.2021 picked - now 5.2.2021 nothing. Price ? 3xmore... 189 USD I saw the movie - Cast Away - haha. Expensive, amateurs, mistakes. Here is their TRACKING LOG... Look at it... If no covid it woukd be chaper to me to flight there and back... 2x This service is F You know what Never again. Amateurs.... local post office one leg man Friday, February 5, 2021 1:48 PM PRAGUE CZ International shipment release - Import 10:47 AM PRAGUE CZ In transit Paperwork available 7:28 AM PRAGUE CZ In transit Package available for clearance Thursday, February 4, 2021 5:50 PM PRAGUE CZ At destination sort facility 7:58 AM KOELN DE In transit 7:20 AM KOELN DE Departed FedEx location 2:08 AM KOELN DE In transit Wednesday, February 3, 2021 11:00 PM ROISSY CHARLES DE GAULLE CEDEX FR In transit 10:06 PM KOELN DE Arrived at FedEx location 9:19 PM ROISSY CHARLES DE GAULLE CEDEX FR In transit 9:16 PM ROISSY CHARLES DE GAULLE CEDEX FR Departed FedEx location 9:14 PM ROISSY CHARLES DE GAULLE CEDEX FR In transit 3:30 AM ROISSY CHARLES DE GAULLE CEDEX FR At local FedEx facility 3:30 AM ROISSY CHARLES DE GAULLE CEDEX FR In transit Tuesday, February 2, 2021 10:15 PM KOELN DE Arrived at FedEx location 9:27 PM ROISSY CHARLES DE GAULLE CEDEX FR Departed FedEx location 3:30 AM ROISSY CHARLES DE GAULLE CEDEX FR In transit 3:30 AM ROISSY CHARLES DE GAULLE CEDEX FR At local FedEx facility 2:31 AM ROISSY CHARLES DE GAULLE CEDEX FR In transit 12:51 AM ROISSY CHARLES DE GAULLE CEDEX FR Arrived at FedEx location Monday, February 1, 2021 9:18 PM MANCHESTER GB In transit 4:10 PM MANCHESTER GB In transit 1:29 PM WARRINGTON GB Picked up 4:44 AM Shipment information sent to FedEx

I'm not going to complain about the FedEx drivers, at least the guys who come out to my house - they're hardworking and honest. But the dispatchers and the people who schedule the runs and behind them, the customer service people, are seriously disjointed and need to improve. We had a very expensive item coming that first, FedEx attempted to deliver it (good so far) but then essentially lost track of it. A FedEx driver, making a different delivery, even contacted another driver to confirm this expensive item was on the other driver's truck (the other driver confirmed it was) and to commit the other driver to a delivery time later that afternoon. However, no-one showed and no-one contacted us. The online system only showed that a signature was needed. The customer service rep I finally got to talk to indicated the delivery would be attempted the next day, so I waited around all the next day but again, no-one showed and no-one contacted us. The online system had no updated information and the customer service rep could not tell me where the item was. Who believes it true that FedEx can't locate an item in transit? How could you remain in business if this were true? To conclude, I told the rep to have the item delivered to a local FedEx center, a Walgreens (again, if they didn't know where the package was, how could they have its endpoint changed? Very insulting of my intelligence.), but, lo and behold, the FedEx driver brought it to my house the next day. I don't know if this review is one or two stars since I actually eventually received the item, but here's my suggestions: tell the customer the actual truth about the shipment if they ask; keep your online systems current, and communicate with the customer if and why you can't make a delivery. I'm not going to be unreasonable if a driver can't make it, but being told one thing when something else is true - twice - is just bad business.

The drivers are a joke. Every time my chewy boxes are delivered, the driver leaves it propped in front of my gate door. This makes it seriously hard to open the gate door, without almost taking the door down. Not to mention NO MATTER THE WEATHER they always leave ANY PACKAGES in the weather, why can't they bring them to the porch. Do you hear or see out side dogs, I have inside dogs.

You lost my package. No info whatsoever on your tracking page. Enjoy my peanut butter 😂

This is a company that makes an effort to make sure their customers are NEVER happy. I stayed home as my delivery was planned to be delivered today before 6PM - but since the last scan was in China 2 full days ago I decided to contact their so-called support line. The agent provided me with zero helpful information and told me 'some times there are delays', as if i weren't able to figure this out. When i askeed why the time for delivery was still marked as today she couldn't answer and told me to contact the sender. So now i have to contact the sender so they can ask Fedex to do the job they were paid to do. Obviously delays can happen - and that is fine. But Fedex you have ONE JOB and that is to keep us up to date with accurate delivery times so we know what to expect. But when it comes to that, it seems that you enjoy making your customers angry.

TERRIBLE! If I could have given no stars. Liars! Thieves! Fedex promised scheduled delivery on 1/20th but it arrived on 1/25th. FedEx is trying to blame 'no guarantee' on Covid 19 since March 2020. They abuse the policy by putting their interest before the client. They choose the worst route for the cargo from Beverly Hills to Memphis to Koeln in Germany to Cologne back to Koeln and then to Israel. There was no delay in custom. There was a delay in delivery just bc the route that was selected by FedEx making it cheaper for them knowing Consumers can make no claims for a refund. Well, I am going to dispute the charge and file a claim in Court. They are terrible!

Fedex should be avoided, they are worst of all the services. I've had two 'deliveries' in past few weeks where they just 'dump n run', don't even attempt to see if anyone is in or leave a card. First delivery was apparently stolen off front door step, second (this week) left in pouring rain and unusable by the time it was found. My experience is UPS, APC, Royal Mail & Amazon deliveries all make an effort to deliver safely. Hermes hit & miss, Fedex just miss. Premium brand, junk shop quality & zero customer care (no response to direct questions)

I think due to Fedex Global reputation, there is an expectation UK FedEx is professional. NO. Maybe different in other parts of UK but not around my way, Wallingford depot service was frustrating. Tracking record over several days kept saying time expected delivery, but then would switch to delivered. As homeworking I would go looking for parcel at neighbours and local shops, nope. Not good during pandemic. So call Fedex and told several times driver had pressed wrong button on devise and actually taken package back to depot as resident not in for signed delivery. We have CCTV, no one came near house on the three missed delivery occasions. Driver even added in resident signed for details as Mr P. PPPP, which is alot of accidental button pressing. Eventually got package delivered, by scruffy driver, 10 days late and packaging very damaged and dirty. Drivers Fed Ex van was a rust bucket, can't believe it had an MOT. Lady on customer phone service was really good, but clearly the service was Wallingford depot issue. Would not recommend use of this delivery company if live in Peterbrough.