FedexReviews of fedex.company

I sent a birthday card 2 day delivery to arrive February 26 for my daughters birthday. I paid $20.50. The card arrived on February 28. I asked for a refund and was told they don’t refund. The person was like a robot and kept saying we don’t refund. Use the US mail for the same service and only pay $.55. There was no bad weather in CA and AZ Terrible company, terrible service, a rip off.

Fed ex is the absolute worst. If I could give them zero stars I would. I operate a business and needed items that were supposed to be delivered by Fedex a week ago. I have spoken with 9 different people who have given me nine different responses and I am so fed up. All i want is the item’s that I spent my hard earned money on and they seem like they could care less. Next time I get items shipped I will be sure to to pay extra money to have another company ship my items.

**BEWARE** **FED EX DOES NOT CARE ABOUT YOU & WILL LIE TO YOU; JUST SEARCH TWITTER OR REDDIT, YOULL SEE THE NEGATIVE FEEDBACK** If I could give 0 stars I would. Make a long story short, I had a family emergency and needed my ID overnighted to me, as I had forgot it when I went 12 hours away for work. Sent PRIORITY EXPRESS OVERNIGHT on 2/16. I had to fly home and needed my ID to catch a flight, I did not drive down. 1 week after the initial overnight shipment still had not been delivered (& I had to take the time off from work; thinking I would be flying home on WEDNESDAY 2/17) SO IM NOT ONLY LOSING MONEY EVERYDAY I AM UNABLE TO SEE/HELP MY FAMILY MEMBER WHO IS FELL AND HAD TO GET EMERGENCY HIP REPLACEMENT. A weeek goes by, so I talk to someone from back home and talk to fedex, MAKING SURE that if another ID is overnighted to me IT WILL COME THE NEXT DAY. FedEx says there are no delays. I pay another $60 for overnight. Another week goes by. (So this is now at 2 WEEKS) I HAVE NOT RECEIVED EITHER OVERNIGHT SHIPMENT. BOTH ARE SITTING AT THE FED EX HUB. Ive called emailed messaged everyone I could from fedex. 99% of the time I only get through to a robot or someone who tells me theres weather delays. (weather delays were 3 weeks ago) So here I am, going on 2 weeks now, out almost $1,000. No way to go anywhere until I get these packages. Fedex wont bill me less, or refund me, and every answer they have given me has not been true. The thing that made me write this, is that they blatantly DO NOT CARE about my situation. They told me yesterday (Friday) That my shipments did not have weekend delivery, (But I had them shipped early in each week so why would I need weekend delivery if I am overnighting on a TUESDAY; and im told theres no way to change the shipment at this time I have to wait until next week. AND WHO KNOWS WHAT THEIR EXCUSE WILL BE THEN. I am not alone. This happens all the time w FEDEX. Closing my account and never using them again.

They have horrible customer service. I paid for 2 day shipping and I can't get any information on where my packages are - I know we had bad weather, but things have been back running for over a week tracking number 78388975564

Third day with no packages. Why even have a tracker if its not reliable.

Package attempted to be delivered at my house 2/14. Then, its been "out for delivery" after that date. It is now 12 days later and there is still no package. And all the company can tell me is. It says that it will be delivered today. I'll have someone call you. This company is a scam. You can't even talk to anyone. The operaters that you can call can only read off what the website says but can't escalate your issue. SCAM COMPANY!!! AVOID AT ALL COSTS!!!!

If I had stock in this company I'd dump it right now. Their service has become completely unreliable. I have been trying to ship an express envelope for 5 days. For the first 3 they said they couldn't pick up (understandable because of storms). When I finally scheduled a pickup it was never done. Their phone system is terrible - the automated system asks a ton of questions and then forwards you to a live person - who's volume is so low you can't understand half the words (and this has happened in all 3 calls I made these last 5 days). And the operators have not details - only what they read on their screen. In my case "your pickup was invalid. it is rescheduled for tomorrow." Does that mean the day after it was originally scheduled or the day after today? "your pickup was invalid so it is scheduled for tomorrow" can you give me a date? "tomorrow"

This is the worst company ever!!!! This is the worst company ever!!!!! I mean EVER!!!!!! I mailed a package on December 29, 2020. As of February 19, 2021 the package has not been delivered. My package has been in Phoenix, Arizona since January 14, 2021. I have received an email from FedX everyday since January 15th saying that my package is out for delivery and will be delivered by the end of the day, but it is never delivered. I have called customer service several times and I continue to get the run around. Today I demanded to speak to a manager. The man that I was speaking to said, “OK hold on a moment while I get a manager for you.” The guy comes back to the phone and tells me that there are no managers available. I told him, “That’s OK, I will wait on hold until one can come to the phone and speak with me.” He then said, “Ma’am I don’t have a manager.” I said, “You mean to tell me you don’t have a boss.” He said, “No ma’am I do not have a boss.” I said, “So you own Fed ex?” He said, “No ma’am.” I said, “Well you just told me that you did not have a boss so I’m assuming that you are the owner of FedEx.” He said, “Ma’am all managers will be on the phone until 5 o’clock today.” I said, “So you mean to tell me all managers will be on one phone call until 5 o’clock today.” He said, “No ma’am they’re taking phone calls.” I said, “That’s fine I will be the next phone call that one of them takes.” Again he said, “Ma’am the managers will be on phone calls until 5 o’clock today.” I said, “So you’re telling me that you’re not going to take my name and phone number so one of the managers can call me back to let me know why my package has not been delivered? He said, “Ma’am we’re not allowed to make outside calls.” Then I said, “And let me guess, you also will not give me a phone number so I can call one of the managers back? You know since they are all taking phone calls until 5:00 today?” I finally hung up after that!