FedexReviews of fedex.company

Unfortunately I have to give a star. Doesn't deserve that. Ordered a package from the UK with christmas presents from our family, babies winter clothes in and a bottle of perfume a friend asked us to add. Everything was moving a long fine until it hit Turkey and was wrongly put into customs there. First I was advised a MSDS form would be needed. I tried to locate one and eventually had to pay for it. Oh wait, they changed their mind a MSDS form can't be used. Well that was a waste of time and money. So I asked could the perfume just be removed. No, I would need to pay for an external broker to to that. Now the package is valued at £600 and a honest broker said it wouldn't be worth doing it as it would cost more than that. Funny, I found out that fedex has a brokerage service and advised the clearance agent of that. Suddenly the perfume can be removed. Then I questioned why it was in customs in Turkey when the package was not destined for Turkey. Oh... a mistake. It will leave customs within 5 working days. 2 weeks later and nothing. When I ask the clearance agent what is happening. I get a response of "I'll update you" When? It's already wrongly been there for over 40 days. Seems 2022 is already creeping up on me. Fedex UK are just as bad. Response from customer service "There's a backlog in Turkish customs". Oh, well that's great. Just take my package out, as it shouldn't be there and that will clear an item off the backlog.

I used Parcelforce Worldwide, and paid £38 to send IMPORTANT DOCUMENTS from Oxfordshire to Malaga, Spain on a one-day Priority service. PFW tracking suggested that it is somewhere (they don’t know where) at a ‘National Hub’, but the lady at their Customer Service told me it was not their responsibility anyway, as it was Fedex who were handling it. I managed to find a Fedex tracking number (782351780211), but it has no information whatsoever on the package whereabouts. I emailed them and received an instant reply thanking me for using Fedex (I didn’t) and informing me that they too have no idea where my parcel is. THEY HAVE LOST MY IMPORTANT DOCUMENTS.

A replacement credit card was left in the middle of my driveway in the standard overnight mailer. Very disappointed in this service! I called Fed Ex to complain and was told I would receive a call back, which did not happen. The next day I tried their ‘chat’ option and after waiting in their que, was told no one was available to chat. POOR customer service. I realize delivery services are swamped, but this is really not acceptable.

Worst shipping company ever. These people don't belong in the shipping business. I work for a small business and we get our fair share of packages delivered. Almost every time a package is coming by FedEx, there is always almost an issue. We have had 3 of our packages within a month get delivered to the wrong address and they were unable to locate them so they had to refund our money for the lost products. Other times the shipment comes damaged or it looks like someone has opened the boxes and tried to tape them back closed. Also our orders are to be delivered to the back door and there is a huge sign on the front, I mean you can't miss it but some of the delivery drivers can't seem to read. Well, they have seem to have managed to lose yet another one possible 2 of my packages again. I was supposed to receive one shipment yesterday and it never came. The entire day and evening it said the shipment was going to arrive today and it never did. Then the the next day it says my shipment is still on it's way and it's listed in "pending" in other words, they lost my package and they do not know if or when they will find it and if or when I will receive it. My other package is supposed to be here on the 15th but who would have guessed, Oh my, that package is being delayed but not to worry, it is still on it's way. No new delivery info. is available at this time. How is this company still in business?

My experiences with FedEx, including most recently, exactly mirrors the old shipping service joke: FedEx: "You'll get it when we give it to you. And don't ask again." USPS: "Coming today. Or maybe tomorrow. Maybe." UPS: "Between 2 and 4pm today. Here's a tracking map." Amazon: "We're in your house."

Really behind in tech compared to companies such as DHL and rude customer service. I will try to avoid this company going forward...please improve. You used to be the innovator. What happened????

A package of mine has been hanging out in a FedEx facility in my city for more than 2 weeks. Delivery date says "Pending" when I check the tracking number with no update since mid-December. Even with the "holiday rush," their service and lack of information is disgustingly poor. FedEx customer service reps...serve no purpose. They are there to just kick the can down the road. I've called no fewer than 5 times and every time, they "make a note in my open case." How frustrating for me to talk to a note taker; and how frustrating for them that they receive receive complaints that they a limited in resolving. FedEx would be better served in enabling their CS team to actually solve problems, rather than being yet another hurdle the customer has to overcome. I'd imagine turnover is fast in that department. They're a customer-facing team that can't actually do anything to help the customer! Unfortunately for the company from which I've ordered, their choice to use FedEx as their shipping partner has left a bad taste in my mouth. For any companies looking to contract with FedEx for deliveries, keep in mind that delivery is part of the customer experience and be prepared to accept that it may impact customers' willingness to purchase from you again.

To Whom it May Concern/Customer Experience-Service I am an unhappy customer. My main disappointment is with Federal Express; I believe that because of your reputation you believe it gives you the right to take advantage of customers. I am referencing your employees that deliver for you, not all however in this situation the Federal Express driver that delivers in Yorkville Il. is unreliable, give you the runaround and make it impossible to to contact any supervisors. As a customer you spend over 5 or 10 minutes just trying to get past the AI answering service to even speak to a real human being and if you don't give the AI the correct answer they're looking for it hangs the phone up on you. Very unprofessional. Your FedEx driver stated they delivered a package to my residence at 11:33 today there was no package delivered there was no FedEx truck even on my block today I have two cameras that pick up all activity in this area. So where did you drive deliver my package to or did he even have the package. Finally talk to someone from customer service it'll be 24 to 48 hours before I even get an answer to my mystery package. Never have I ever experienced dealing with a delivery company as poor as FedEx. They can't blame it on covid either since amazon, ups, and usps have been doing fine with getting there deliveries out on time. Its sad when I see fedex 5 times Miss deliver to my residence within 2 weeks. FedEx needs a service the customers they work for with a lot better attention to detail and respect. FedEx please find my package. 948595442776