FastSpringReviews of fastspring.com

Response from FastSpringMar 17, 2025

We're truly sorry about your frustrating payment experience. It's completely unacceptable that you've tried multiple payment methods without success and only received automated responses. We want to make this right. Please submit your details at https://fastspring.com/consumer-support-form/ so a real person can help resolve your specific issue immediately. Thank you for bringing this to our attention.

Response from FastSpringMar 17, 2025

We're really sorry about your frustrating experience with FastSpring. Having your purchase blocked for over a week and receiving no response to support emails is completely unacceptable. We'd like to help resolve this issue immediately. Please submit your details through our consumer support form at https://fastspring.com/consumer-support-form/ so we can investigate what happened with your purchase and support requests. Thank you for bringing this to our attention. We're committed to making this right for you.

Response from FastSpringMar 17, 2025

We're very sorry about your experience with an unauthorized charge. It's completely understandable to be upset when you've requested a refund but instead received another charge without your consent. We take billing issues like this seriously and want to help resolve this for you. To properly investigate what happened, please submit your transaction details through our consumer support form: https://fastspring.com/consumer-support-form/look-up-charge/ Our team will prioritize your case and work to address this billing issue promptly. Thank you for bringing this to our attention.

Response from FastSpringMar 17, 2025

We're truly sorry about your experience with failed purchases and the lack of response to your support request. Waiting over a week without resolution is completely unacceptable, especially after you've already tried all the suggested fixes. It's frustrating when payment issues are blamed on your card provider without proper investigation. We want to make this right for you as soon as possible. To escalate your case, please submit your details at https://fastspring.com/consumer-support-form/ with a reference to this review so we can identify and prioritize your issue. Feel free to respond to the direct request within Trustpilot as well. Thank you for your patience, and we apologize for the inconvenience this has caused.