FastestVPNReviews of fastestvpn.com

I purchased a lifetime license from FastestVPN in 2018, believing in the promise of "lifetime" access to the features available at that time. Fast forward to 2023, and I find that they have unilaterally restricted access to essential features like the WireGuard protocol, specific streaming servers, P2P, and D-VPN. Their justification? Changes were made post-2022, and now, their earliest and most loyal customers are being penalized. We're being asked to pay additional fees for a "Pro Version" to regain access to features we originally paid for. This not only feels like a breach of trust but also a breach of our original contractual agreement. While they might see their offer of a Pro Lifetime for an additional $20 or a Monthly Pro for $2 as a concession, I view it as an unwarranted financial imposition. The introduction of a two-tier system further diminishes the value of the original lifetime license. I am profoundly disappointed with FastestVPN. They have not only compromised the trust of their long-standing customers but have also shown a lack of integrity in upholding their end of the agreement. I urge potential customers to think twice before committing to their services. ADDENDUM AFTER READING THEIR REPLY: Your response is not only disheartening but also a blatant disregard for the concerns of your long-standing customers. Let me reiterate my points, as it seems they were not fully grasped in my initial review. Definition of "Lifetime": When I, along with many others, purchased a lifetime license in 2018, it was with the clear understanding that we would have "lifetime" access to the features available at that time. The term "lifetime" does not come with an asterisk that allows you to redefine its meaning at your convenience. Restriction of Features: You claim you haven't restricted any "old features and country servers." However, the WireGuard protocol, certain streaming servers, P2P, and D-VPN were all part of the package when I made my purchase. By restricting access to these features now, you are effectively altering our original agreement. Penalizing Loyal Customers: Your decision to impose additional costs on those who purchased subscriptions before July 2022 is not only discriminatory but also a slap in the face to your most loyal customers. We supported your business when we chose the lifetime license, and now we're being asked to pay more for features we were initially promised. Financial Imposition: The introduction of a "Pro Version" with additional costs, whether it's $20 for a lifetime or $2 monthly, is an unexpected and unwarranted financial burden. We did not sign up for this when we committed to your service in 2018. Your dismissive response only solidifies my disappointment and the feeling of betrayal. I urge you to reconsider your stance and truly value the trust and loyalty of your customers. Actions speak louder than words, and right now, your actions are speaking volumes about how little you value those who have supported you from the beginning.

I ordered a sub on 22nd September but immediately realised I didn’t need it as I had another account elsewhere. I contacted the customer service team to request a cancellation and refund which they said they’d do within 3 days. I chased up again on 26th but again was told it would be another 3 days. Chased again on the 3rd October and got a reply to say they’d sort it. Now it’s the 6th and no refund. Proceed with care with these people as they seem to like stringing people along and not doing what they say they will do. Update 06/10: A few hours after posting this review the refund was processed… Update 20/01: Despite the fact my review states the issue was resolved fastestvpn are asking for my order number so they can resolve (otherwise my review will be taken down within 3 days). Maybe this is a deliberate tactic to get bad reviews removed. Update 23/01: Someone from fastest vpn called Chuck Rivers is bombarding me with messages asking me to change my review. The review is fully up to date and accurate already. No updates are required.

Had some personal setting up issues, which were entirely my fault. The customer service stuck with me and helped me reset everything I needed. Alden was a wonder representative and I can't wait to thoroughly test the life time plan!

It was great, I had issues connecting on a Sunday afternoon, not only I was able to get someone to help right away, and Trevor was knowledgeable, quick to walk me through step by step and have my issue resolved quickly.

The support are amazing and there ready to help

Having been a member for many years, I have never had any problems. The app is constantly updated by the excellent team and keeps growing. Only today did it stop working and after dealing with Frank from support, he solved the problem. Keep doing what you do guys; everything works well. Don't break a well-oiled machine!

I've had to contact technical support a few times, and they have always been quick to resolve any issues. The software is just fine - does it's job and is user friendly, but there are a number of other connection options and they have a helpful website with alternate connection methods with friendly, efficient staff to help if needed. Speed is good - in some cases latency and DL speed is actually faster connected than without, due to ISP shaping. There was an accounting problem that took a little longer to resolve, but they eventually sorted that too - faith restored. Would recommend.

Customer support was surprisingly awesome. Techinical Support agent "Trevor Holmes" helped me quite patiently to solve the issue promptly.