MK
Non working servers
Around 80-90% servers are not working now. Every app/ extensions have their own disadvantages and hence fail to serve purpose. Looks like company wants to discontinue this product.

Fastest VPN Service, Secure & Anonymous with Best Security Features. 24/7 Support & Apps Available on Mac, iOs, Android & Windows with Money Back Guarantee
FastestVPN (fastestvpn.com) has 723 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Showing 156 reviews with 1 star · Clear filters
MK
Around 80-90% servers are not working now. Every app/ extensions have their own disadvantages and hence fail to serve purpose. Looks like company wants to discontinue this product.
F. M.
The server working in Hong Kong is extra slow. I paid my life time subscription with real money when it was up. Please fix the problem as soon as possible.
Response from FastestVPNSep 28, 2026
Hi, we apologize for the inconvenience. The Hong Kong server was temporarily under maintenance but is now back online and available for connection. If you have any further questions or experience any issues, please feel free to contact us via our 24/7 Live Chat or email.
Lazaros M.
Gdansk server is constantly down. Customer service is not existant. When they decide to respond, they answer a generic "server maintenance" and dont provide any outlook
Cypher
This is one of the worst VPN's I've ever used. I had purchased their lifetime deal for 40 USD..and wow it was awful. So I've decided to publish a trustpilot review about this to make sure people can stay aware about this VPN's particularly bad quality. The desktop VPN application was extremely slow, the android app was even slower and was limited to just one country which was France. In addition, this company appears to near on potentially being fraudulent (from my personal opinion and experience). This became apparent to me because after I was dissatisfied with their service and I requested a refund via email pursuant to their 31 day guarantee, they responded me essentially asking why I wanted the refund, I again explained why requesting my refund on the same date of requesting the refund (14th August 2026), they then did not respond to me even until this very day that I send this review! I even had send them a reminder email on the 17th August! This forced me to have to dispute the transaction on PayPal where I was then refunded. This VPN is laughable quality and is absolutely despicable, you can also expect some low-level reply that will attempt to obfuscate the criticism.
Response from FastestVPNSep 2, 2026
Hi, we sincerely apologize for the inconvenience you experienced. This is not the level of service we strive to provide. We recommend reaching out to us via our 24/7 Live Chat or by email so our team can look into the issue and assist you as soon as possible.
biks L.
Lixo de VPN! Se puderem, evitem a todo custo assinar essa VPN. Reportei ao suporte que o servidor da Austrália, tanto o de streaming quanto o padrão, estava com o IP bloqueado pelo Disney+, e eles simplesmente deletaram a minha conta...
Becca
I purchased a lifetime VPN subscription from FastestVPN over a year ago and only recently began using the service. Unfortunately, it has not functioned as advertised. After researching the issue, I found dozens of online complaints from customers reporting similar experiences. What is particularly concerning is that the responses provided by customer support appear limited to temporary workarounds, ineffective troubleshooting steps, or suggestions to purchase an upgraded package rather than resolving the underlying problem. Despite providing countless examples of the issue, including photographs and detailed documentation, I have yet to receive a meaningful or permanent solution. Based on my experience and recent online reviews, the company appears to be aware of these recurring problems but continues to offer responses that do not adequately address customer concerns. As a result, I have not received the service that was promised at the time of purchase. Prospective customers should carefully review independent customer feedback before making a purchase decision. In my experience, resolving these issues has involved extensive back-and-forth communication without a satisfactory outcome, resulting in considerable frustration and wasted time.
Response from FastestVPNSep 2, 2026
We’re sorry to hear about your experience and sincerely apologize for any inconvenience caused. Providing a reliable and positive experience is important to us. Please reach out to our 24/7 Live Chat or contact us via email with the details of the issue. Our support team will be happy to investigate and work with you toward a resolution.
JH
I lost $40. Their customer service refused to refund me and insist on troubleshooting on issues that only they can do.
Cyrus C.
It's a scamming on TopCashBack. After 2 months, it just says "FastestVPN Cashback has been declined by the retailer." I am using TopCashBack all the time, so I am 100% I am doing the correct procedure / placing the correct order. When I tried to contact CS of FastestVPN , the CS (Trevor Holmes) isn't helpful, just tell me "you can use the service". Does he actually realise how ridiculous he sounds? NEVER use on FastestVPN. It is just a SCAM.