Fastest VPN Service, Secure & Anonymous with Best Security Features. 24/7 Support & Apps Available on Mac, iOs, Android & Windows with Money Back Guarantee
FastestVPN (fastestvpn.com) has 723 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
fastestvpn.com
Website
fastestvpn.com
Category
Internet & Software
Location
Los Angeles, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 30% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Great customer support. IKEv2 was not working for me on Windows so the agent upgraded me to WireGuard for absolutely free!
Response from FastestVPNMar 24, 2025
We're happy to hear our support team was able to quickly resolve your IKEv2 issue by upgrading you to WireGuard at no cost. We're committed to providing excellent customer support and finding the best solutions for our users.
Thanks,
FastestVPN Team
KA
Katya
Not the best choice if you from Russia
I purchased a lifetime subscription a long time ago, before international bank cards were disabled in Russia. After that, all protocols were working fine, but now only IPSec remains functional — though at least there's something. Even though FastestVPN has a Russian-language page, it’s not the best service to use from Russia. You can’t log in through their mobile or desktop app without using another VPN first, as the login addresses are blocked in Russia, i guess, and the service isn’t doing anything to resolve this issue
But if you are from other country, it is nice simple VPN with apps, simple instructions, many locations etc that usually works :)
MA
mehmet Ç.
very successful
very successful, relevant and fast. support line, fast and effective. thank you Frank Wheeler
Response from FastestVPNMar 20, 2025
We're glad we could provide you with successful, relevant, and fast support. We appreciate your feedback!
Thanks,
FastestVPN Team
GD
Giovanni De G.
Very fast support and great deal on a…
Very fast support and great deal on a lifetime subscription.
Response from FastestVPNMar 19, 2025
Thank you for your positive feedback! We're happy to hear you experienced fast support and got a great deal. Enjoy your lifetime subscription!
Thanks,
FastestVPN Team
MI
Michael
Fast customer service, trustworthy and customizable FastestVPN impresses in all aspects!
My positive review for FastestVPN I am really impressed with FastestVPN! The service is simply top, especially the support really impressed me. Even on Saturday I received help within a few seconds. I use FastestVPN both on my PC and on my Smart TV and am totally amazed at how uncomplicated and reliable everything works. I can finally stream all German channels without any interruptions or loss of quality. However, the VPN does not work with YouTube on the Smart TV. Thanks to a tip from a well-known forum, I installed Smarttube and now YouTube works perfectly on the TV. This is a great workaround that I can only recommend! I am particularly impressed with the speed and security that FastestVPN offers. The operation is very user-friendly and the apps are suitable for both beginners and experienced users. The price-performance ratio is absolutely right, especially with the lifetime version that was offered to me. A big thank you to FastestVPN for this reliable service, I will definitely stick with it! Very nice and very fast support. Very nice employees. But a TIP to the technical team: Please make it even easier, and above all even faster. ! With Youtube videos it sometimes takes up to a few minutes to start the videos. ! Best regards, Michael
Response from FastestVPNMar 17, 2025
Thank you so much for your fantastic review! We're thrilled to hear you're impressed with FastestVPN, especially our support team. We appreciate you sharing your experience with streaming German channels and the SmartTube workaround for YouTube. We'll definitely pass on your feedback about YouTube video loading times to our technical team for improvement. We're committed to making our service even faster and easier to use. Thanks again for your support!
Thanks,
FastestVPN Team
EU
Euromax
Had a problem connecting to their…
Had a problem connecting to their servers. Chatted with Alden on the support and he solved my problem within seconds. Perfect service, couldn't better. I'm utterly satisfied about their support.
Response from FastestVPNMar 17, 2025
Thank you so much for your kind words! We're thrilled to hear Alden was able to quickly resolve your connection issue and provide you with excellent support. We appreciate your positive feedback!
Thanks,
FastestVPN Team
YN
Your Name H.
Like others
Like others, I believe that the glowing reviews fro fastestVPN on Trustpilot are FAKE! If you can afford it, opt for a better VPN!
Again, I am at a loss for why I can't leave zero stars or less. I've been using this service for years on a lifetime plan and had nothing but trouble! Even tried upgrading to pro a couple years back. but had NO better service. That was very disappointing! I complained and wanted to get a refund, but that's not happening. Many dropped connections and the kill switch sometimes fails, leaving me vulnerable with no warning. Trouble finding servers that will even connect. When they do, speed can vary from slow to a dial-up type crawl (remember aol?) Yeah, not gigabits per second, not megabits...KILOBITS! Try different protocols, different servers. Forget "smart" connect or "wireguard", TCP is best option but the best speeds I get are slow. Very frustrating! Sometimes I get lucky and find a server where wireguard actually connects and I go like crazy...no, wait...after awhile another dropped connection and kill-switch failure. And customer "service? Infuriating. They're gonna waste even MORE of my time, treating me like a child, walking me through all the steps I've already told them I've tried. I have 13 Tabs open right now, running with no VPN. I spent close to two hours already this morning trying to get a good connection. What connections I could get were in kilobits. They want me to run Ookla (speedtest.net) and don't even know it's called Ookla. Even though I'm reading off the speeds to them from Ookla while we talk, they give me the url and insist I must take screenshots with and without a VPN connection and email the results to them...Like I work for them! I waste maybe 30-40 hours a year tearing my hair out with them giving me redundant advice every time. Why do I stick with them? Lifetime plan. All the others I've found want me subscribe and let them take money from my bank (autopay) and I never allow that. I do always pay my bills on time and I don't trust a wolf to guard my henhouse. dated today, but ongoing for years already.
Date of experience: February 16, 2025
UPDATE:
After posting the above review, FastestVPN worked with me on the chat. The agent (CR) and I worked to resolve my problems, and I got incredibly fast speeds and stable connections to their servers. Success at last!!! No, wait! Less than two weeks later and the bottom fell out all over again! No changes had been made in my computer. Suddenly, dropped connections, difficulty establishing connections, poor speeds, no "Wireguard connections at all....JUST LIKE FOR THE TWO YEARS BEFORE! This time, customer service wanted to push their authority even further, asking me to give them a remote connection, so they could screw with my PC! Yeah, the same people who can't get a VPN right, right? Not happening! FASTESTVPN IS JUST A HUGE, ONGOING, FRUSTRATING WASTE OF TIME!!!
BI
Bimsmart
asked for a refund never received…
asked for a refund never received anything, they play with this the reviews are not real....Contacted their technical support several times .... C.R. I avoid including full name.... but never solved problems, their refund policies... are bogus as they are not respected.... 40$ for a lifetime plan is too much for a service that doesn't work and should be given away.... real rubbish
Response from FastestVPNMar 12, 2025
We're sorry to hear about your experience, and we sincerely apologize for any inconvenience caused. We take customer feedback seriously and want to resolve this for you as soon as possible. Please join us via 24/7 live chat or send us an email so we can find your request.