Fastest VPN Service, Secure & Anonymous with Best Security Features. 24/7 Support & Apps Available on Mac, iOs, Android & Windows with Money Back Guarantee
FastestVPN (fastestvpn.com) has 723 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
fastestvpn.com
Website
fastestvpn.com
Category
Internet & Software
Location
Los Angeles, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 30% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I know very little about VPNs and contacted customer service because the speed was very slow. Frank the person I worked with was very helpful and now it is working seamlessly.
Response from FastestVPNApr 16, 2025
Thank you for your feedback! We're so happy to hear that Frank was able to resolve your speed issues and get you up and running seamlessly. We strive to provide excellent support, especially for those new to VPNs.
Thanks,
FastestVPN Team
MC
michael C.
Very fast VPN
Very fast VPN. I am happy with them. No issues so far.
Response from FastestVPNApr 10, 2025
Thank you for your positive review! We're glad to hear you're happy with our VPN's speed and haven't experienced any issues.
Thanks,
FastestVPN Team
KK
Kim-KH
Reasonable price worth a paid
Reasonable price worth a paid, quick support, and acceptable speed VPN for streaming.
Response from FastestVPNApr 9, 2025
Thank you for the positive feedback! We're glad you're happy with our VPN's price, support, and speed for streaming.
Thanks,
FastestVPN Team
AW
Alexandre W.
Easy set up and works smoothly
Easy set up and works smoothly. Happy with it!
Response from FastestVPNApr 8, 2025
Thank you for the positive feedback! We're glad you found the setup easy and that you're happy with the smooth performance.
Thanks,
FastestVPN Team
US
user
Disappointing Experience with FastestVPN – Poor Connection & Support
I was previously a customer of another VPN provider but switched to FastestVPN because my router doesn’t support OpenVPN. After trying it out, it worked well initially on a German server, though I did notice occasional stuttering. To improve this, I switched to the Belgium server, and for one day, the connection was fine. However, after that, the connection quality deteriorated significantly. Unfortunately, there’s only one server available in Belgium, and I’m reluctant to switch to a different country for fear of getting banned in multiplayer games due to frequent IP changes.
For the past week, the connection has been so poor that I can’t even play online anymore. As a result, I had to go back to my old VPN provider and use the PC application, as FastestVPN just keeps loading on Windows without any results.
Now, let’s talk about customer support. FastestVPN advertises 24/7 support, but after opening a ticket, I waited for over an hour without receiving any response. I eventually gave up.
When I decided to cancel my subscription, I searched online for how to do so. I found instructions that said: “Select ‘Subscriptions’ from the menu. Find your VPNFast subscription in the list and tap on it. Tap ‘Cancel subscription’.” However, there was no option to cancel at all.
Based on my experience, I strongly recommend being cautious about which VPN provider you choose. If you’re looking for a service with poor connection reliability and unresponsive support, FastestVPN is an option to consider—but I personally wouldn’t recommend it.
Response from FastestVPNApr 2, 2025
We sincerely apologize for the issues you've experienced with connectivity and customer support. We truly value your feedback as it helps us improve and provide better service. Our team would like the opportunity to resolve this for you. Please reach out to us via chat or email and we'll make it a priority to assist you. We look forward to making things right.
ED
Edu
FastestVPN is a awesome company
FastestVPN is a awesome company. I am very satisfied. The Customer Service Support really works , and works fastly. I ahighly recommend FastestVPN for anyone needs a cheaper VPN with a high quality service. Thanks a lot
Response from FastestVPNMar 28, 2025
Thank you so much for your kind words and positive feedback! We're thrilled to hear you're satisfied with FastestVPN and our customer service. We appreciate your recommendation!
Thanks,
FastestVPN Team
PP
- Pedro P.
Dosen't work
very dificult to use, multiple password resets to start working. Just try and error.
Response from FastestVPNMar 26, 2025
We're sorry to hear about your experience. We’d like to help resolve any issues you’re facing. Please reach out to our support team via 24/7 live chat or send us an email, and we’ll do our best to assist you. Looking forward to helping you!
CM
Catherine M.
This Vendor is Part of a MULTI-COMPANY SCAM
This company is nothing but a front to scam people so they can cover their tracks and diversify their shady business. I did not hear from them at all until I disputed everything with the credit card company. Here are the other businesses that they are affiliated with: Emerald Ghostwriting, Barnes Ghostwriting, Dawn Ghostwriting, Texona Marketing, Singularity Group, Craftech Innovations, and Cubeval Inc. Once you give them your money, best of luck getting back because they'll provide fake invoices to the credit card company claiming that the charges are for something different that what you paid for. If you do work with them, make them sign CONTRACTS with EVERYTHING in writing. See how they respond.
Response from FastestVPNMar 26, 2025
We're sorry to hear about your experience and would like to assist you with any issues you're facing. Please reach out to us via our 24/7 live chat or email and share more details so we can help. Also, we want to clarify that we are not affiliated with the companies you mentioned, and the claims are not accurate. Looking forward to assisting you.