I will be fair I haven’t used FasterPay yet so I will not give a full review, but I submitted an application a few days ago and noticed that my business model is still under review. Could you please provide information on how long the application review process typically takes?
Response from FasterPayApr 23, 2024
Hi Olasubomi,
We've reached out to you to gather additional information necessary to locate your account and provide you with an update on your application. It seems we haven't received any responses from your side yet.
To assist you further, could you please provide any of the following information:
The email address registered on FasterPay.
Your application ticket ID, if available.
Your business name.
Business URL.
Once we have this information, we will promptly investigate and provide you with an update on your application status.
We'll be standing by for your reply.
Best regards,
FasterPay Team
MF
Multiply F.
Beware: FasterPay Falls Short on Service and Transparency
I recently had a disheartening experience with FasterPay, a payment gateway service that left me frustrated and disappointed. Here’s why you should think twice before considering them for your business:
Lack of Transparency: My journey with FasterPay began four months ago when I initiated a conversation about integrating their services with my business. Despite the prolonged wait, they eventually rejected my application without providing any clear explanation. The lack of transparency left me in the dark, wondering what went wrong.
Poor Customer Support: Throughout the process, their customer support consistently failed to meet basic expectations. Responses took an agonizingly long time, often stretching to a week or more. This delay not only hindered progress but also demonstrated a blatant disregard for customer needs and concerns.
Unreasonable Requests: In addition to the frustrating delays, FasterPay's demands for updates to my website were baffling and often nonsensical. Despite complying with their requests, which were sometimes unclear and required multiple follow-ups for clarification, my efforts were ultimately futile.
Rejected Applications Without Explanation: Despite my best efforts to fulfill their requirements, my application was summarily rejected without any discernible reason. This lack of accountability is deeply concerning and suggests a fundamental flaw in their evaluation process.
In conclusion, my experience with FasterPay was marked by inefficiency, poor communication, and a glaring lack of transparency. I urge prospective users to exercise caution and explore alternative payment gateway solutions that prioritize customer satisfaction and reliability. Save yourself the frustration and disappointment—steer clear of FasterPay.
Response from FasterPayApr 4, 2024
Hi Multiply Focus Team,
Thank you for taking the time to share your feedback on your experience, we will certainly take notes of them to be improved in the future. As for your experience, we would like to address a few points:
1. Lack of transparency: While we did request information from your side concerning your business model, we understand that not revealing the reason for requesting it may be frustrating. However, this was to ensure that your business matches FasterPay's standards and regulations.
2. Poor customer support: We noticed that your application started on February 15th, 2024. However, your first response to the onboarding check ticket was on March 13th. Hence, this is to clarify that we are very diligent regarding replying on time to attend to our merchants' needs.
3. Unreasonable requests: Each request we needed from your business was for us to consider and ensure that your business model complies with FasterPay's risk calculations and our standards. We understand that clarifications were not provided, as these may include confidential information that can not be shared.
4. Rejected application without explanation: Upon rejecting an application, at certain times, the reasons can not be revealed as we have many factors and considerations that we take note of and many of them are confidential.
We encourage you to submit any alternative business models for consideration in the future.
Best,
FasterPay Team
DS
Dardania S.
I sent all the documents for…
I sent all the documents for verification for my shopify shop to get paid and they reject and very poor support experience
Response from FasterPayApr 4, 2024
Hi Dardania Shop Team,
Thank you for your interest in partnering with us. However, after a thorough review, we've determined that your business model doesn't align with our standards. We encourage you to submit any alternative business models for consideration in the future.
Best,
FasterPay Team
RO
Roel
Has gone downhill
It's been a month since I opened ticket "AT-240209-Z4LQ" and still waiting on my pending balance of several months. This is on a business account that has been verified for years. It shouldn't take a negative review to resolve this.
Also since last year a lot of credit cards are getting declined. They told me that those cards are not supported and recommend using a different payment method instead of fixing such critical issues.
Response from FasterPayMar 14, 2024
Hi Roel,
Updates have always been communicated to you through your ticket #AT-240209-Z4LQ as needed. This ticket has been resolved, your balance has been released, and we appreciate your patience while handling it.
We have also received your inquiry regarding the declined credit card transactions and investigated further. We acknowledge the fact that you are a long time customer of FasterPay and have been at our best providing your website with all possible payment solutions, including credit card processing while making sure the transactions comply with our policies and applicable regulations.
Recently, there has been a change of regulation that affects our risk factor assessment and policies overall, which results in our decision to limit credit card transactions from certain areas for your project. This action is in place to ensure the integrity and quality of our platform and its users. We believe that adhering to these standards is in the best interest of all parties involved.
Thank you for your understanding.
MA
Muhammad A.
KYB Application
i applied for business account and it is taking way too long to verify even though i contacted customer support.............
Response from FasterPayFeb 27, 2024
Hi Muhammad,
We have requested more information from your end in regards to your FasterPay application yet we have received no replies.
We understand responding promptly is crucial, and we'd like to assist you further. To investigate your application effectively, could you share some additional details such as your e-mail, business model name, or your business URL?
EP
EVR P.
Applications take forever
I will be fair I haven’t used FasterPay yet so I will not give a full review but it has been very frustrating to open an account. I am currently in a sticky situation where Im launching a new drop and getting a payment provider is very time sensitive for me I made it clear that it was but have yet to hear back on my application. At first I opened an account thinking I could integrate it to my shopify but my application took over a week to be checked and I was told it was a personal account and I needed a business. I have now opened a business account and still have yet to hear back on my approval, it has taken way longer then it should have their response times are very slow (customer service/application review)
Response from FasterPayFeb 11, 2024
Hi John-Paul,
There's no business account under '[email protected]'. Confirm the email address you used to submit your application.
If you haven't created a business account yet, sign up through this link https://dashboard.fasterpay.com/auth/sign-up?type=business.
SA
Stratus A.
ITS SCAM
ITS SCAM. I've been trying to create a BSS account for weeks, but they don't approve my documents and close every ticket from me. It's not a safe place where you can save your money, and if something happens, they won't respond because they will never answer you, and your money will be lost.
Response from FasterPayFeb 8, 2024
Hi,
Your current business account attached to '[email protected]' has not submitted any information and we did not find any related tickets whether open or closed.
Can you provide the e-mail address you used to register to FasterPay and communicate with us?
SI
Sirivudh
Waste of time
Waste of time. Seemingly has payment processing issue since October 23. What's the point of using a payment service that keeps on having issues with processing payments?
Response from FasterPayJan 29, 2024
Hi Sirivudh,
There's no FasterPay account under the email address you provided. Also, you haven't reached out to us yet about this issue. Contact us directly at [email protected] so we can help you resolve your concern.
