Filda W.
Bussiness account is wanting
Okay First of all I'm going to give credit where it's due if you have a personal account when I had a personal account which I deleted this year because I wanted to use the same email to open a business account this email this personal account before I deleted it had really good customer service like you inbox they work on it you receive feedback and that's it appreciate that right however, the business account is total something I can't explain. This is because the customer and support on a business account will frustrate you and your mental health they at first they would accept and give you a ticket number for your issue once you write to them or once you you write in the customer support section they'll give you a ticket number send to your email and then later on they will tell you that 2 days later they have not solved your issue today is later they will inform you that that's issue with that ticket number has been marked as completed or worked on I don't remember the exact words however your issue is still there if not received any feedback from them there is nothing that has been improved on your issue but the market as resolved. Next is that verification process of a business account. When I had the personal account verification was very easy it was super quick super fast and I was able to do it in like a week my account was verified however, when I opened the business account with that email cuz I had to I had to deactivate my personal account so that I can open my business account 3 months to 4 months ago that's when I did all this I deactivated my personal account and opened my business account with my own email the one that had been using for my personal account 4 months down the road I have sent them documents to verify my business account and I can use it as a payment provider for my business however they have not done a thing The first 3 months they were quiet they just showed that application in application submitted documents pending this month April they sent me an email telling me showing me what documents have been around verified and what documents are pending how am I going to use you on my business account if it takes you 4 months to get back to me and issue of being inquiring about almost on a daily because I really needed to use your services. It is frustrating to have an issue and solved after over a million All right that's a bit of exaggeration but a lot of inquiries a lot of help us messages was sent trying to help ask which documents you guys need You're not specific about the documents you need you reject every document you even my own personal ones the ones I have sent you about myself are not being accepted. How frustrating do you want it to get I would not recommend faster pay for your business sincerely speaking there's help is wanting their response time is wanting I can't trust something that I can't I don't even understand whether faster pay is operational or not because you don't get back to people you don't help you leave their issues pending. I never think is recently in the earlier times the business account would allow you to send a message specifying what issue you have exactly they would allowance you go to the customer and support section in the past few weeks you try to send that message to tell you message can't be sent. How are you going to know my issue if you can't do that. Customer support on both the app and the web need help if you guys don't have enough customer support team members please get more because you're going to kill your own market and you're going to reduce customers because people want to use your app as a payment method but it won't help so can you please help be more specific in what you want people to send because you cannot be rejecting my personal identification items that you accepted in a personal account and now I'm using them decide and you rejecting them I don't know that adds up I don't think that will ever add up. Thank you