Fanssio.comReviews of fanssio.com

Response from Fanssio.comSep 9, 2026

Hi Kenneth, We would like to confirm that the rug you received is the correct item. It is manufactured with a plush velour surface, a foam-it cushion middle layer, and a non-slip epoxy backing, all consistent with the materials described in the product listing. Our rugs are custom-made on demand. We strive to offer quality products at a fair and affordable price. To help us investigate the issue and find the best solution as quickly as possible, could you please send us a private message with photos of the item? Please use the following subject line: **“Urgent – Trustpilot – [Your Order Number]”** This will help us identify and prioritize your case. Once we receive your message and photos, our team will carefully review the details and get back to you as soon as possible with an appropriate resolution. Thank you for bringing this matter to our attention. We truly appreciate your patience and the opportunity to make things right. Kind regards, Fanssio Team.

Response from Fanssio.comSep 9, 2026

Hi Marianne, Our rugs are custom-made to order, and each rug is designed and produced based on the approved mock-up. We strive to offer quality products at a fair and affordable price. To help us investigate the issue and find the best solution as quickly as possible, could you please send us a private message with photos of the item? Please use the following subject line: **“Urgent – Trustpilot – [Your Order Number]”** This will help us identify and prioritize your case. Once we receive your message and photos, our team will carefully review the details and get back to you as soon as possible with an appropriate resolution. Thank you for bringing this matter to our attention. We truly appreciate your patience and the opportunity to make things right. Kind regards, Fanssio Team.

Response from Fanssio.comAug 26, 2026

Hi Gil, We're truly sorry to hear about the issue with your order. We sincerely apologize for the unpleasant experience you've had. This is certainly not the level of quality or service we strive to provide. To help us investigate and resolve the issue as quickly as possible, could you please send us a private message along with photos of the item? Please use the subject line: **"Urgent – Trustpilot – [Your Order Number]"** This will allow us to prioritize your case. Once we receive your message, a member of our team will carefully review the details and get back to you as soon as possible with a resolution. Thank you for bringing this matter to our attention. We truly appreciate your patience, understanding, and the opportunity to make things right. We look forward to hearing from you soon. Kind regards, Fanssio Team