Fanssio.comReviews of fanssio.com

Response from Fanssio.comJul 21, 2026

Hi Herlindo, We're sincerely sorry to hear that the size of your item did not meet your expectations. All of our products are made according to the size chart provided on our website. However, we'd like to look into your case to determine what happened and make it right. Please contact our customer support team with your order number and, if possible, a few photos of the item and its measurements. We'll investigate the issue promptly and work with you to find the best solution. We truly appreciate your feedback, as it helps us improve our products and service. We look forward to assisting you. Best regards, Fanssio Team

Response from Fanssio.comJul 15, 2026

Hi Genaro, Thank you for your review and for confirming that you received the correct size. However, we noticed that you left a 1-star review, and we'd like to better understand your experience. If there was any issue with your order or the item you received, please reply to this email with your order number and let us know what happened. Our customer support team will review your case as soon as possible and do our best to resolve any concerns. Sincerely, Fanssio Team

Response from Fanssio.comJul 7, 2026

Hi Regina, Thank you for sharing your experience with us. We sincerely apologize for any inconvenience this situation may have caused. After carefully checking your order, we found that it was split into two separate shipments. The first package, containing the rug, was delivered three days ago. The second package, which contains the canvas, is still in transit and will be delivered soon. If there is any issue with the rug you have already received, please reply to this email with a few photos of the item. This will help our support team investigate the issue and provide you with the quickest possible solution. Our support team has already sent you an email regarding this matter, including the available solutions and next steps. When you have a moment, please check your inbox, as well as your spam or junk folder, and reply to our email so we can continue assisting you and work toward a satisfactory resolution. Thank you for your patience and understanding. We look forward to hearing from you soon. Kind regards, Fanssio Team