Fanssio.comReviews of fanssio.com

Response from Fanssio.comSep 16, 2026

Hi Robert, We're truly sorry to hear about the issue with your order. We sincerely apologize for the unpleasant experience you've had. This is certainly not the level of quality or service we strive to provide. To help us investigate and resolve the issue as quickly as possible, could you please send us a private message along with photos of the item? Please use the subject line: **"Urgent – Trustpilot – [Your Order Number]"** This will allow us to prioritize your case. Once we receive your message, a member of our team will carefully review the details and get back to you as soon as possible with a resolution. Thank you for bringing this matter to our attention. We truly appreciate your patience, understanding, and the opportunity to make things right. Kind Regards, Fanssio Team

Response from Fanssio.comSep 16, 2026

Hi Shelia, Thank you for bringing this matter to our attention. Our jerseys are designed and produced according to the size chart provided on our website. If you received the wrong size, we would be happy to support you with a return and refund. However, our factory requires some evidence to verify the issue before we can proceed. Regarding the jersey quality, we have received many orders for this style and rarely receive complaints about it. However, we take your concerns seriously and would like to have the factory carefully inspect the issue. The factory needs clear photos of the jersey, including the size tag and measurements of the chest and length. This will allow us to review the issue with the factory and find the most appropriate solution for you. Thank you for your cooperation and understanding. Sincerely, Fanssio Team.

Response from Fanssio.comSep 15, 2026

Hi Mark, Thank you for letting us know about your concern. We have carefully reviewed your case with our team and confirmed that you previously emailed us stating that you had ordered the wrong jersey size and would like to upgrade to a larger size for your wife. Although this was not an error on our part, we are happy to support you with a size upgrade to help ensure your wife gets a better fit. Please kindly check your email and let us know your confirmation so we can proceed with the next steps. Sincerely, Fanssio Team