Fanssio.comReviews of fanssio.com

Response from Fanssio.comOct 21, 2026

Hi Betty, We’re sorry to hear that the sizing didn’t meet your expectations or that you may have received the wrong item. We understand how frustrating this can be. We’d appreciate the opportunity to look into this for you. Please contact our support team with your order number and a photo of the item, including the size tag, so we can verify the details and find an appropriate solution. Your satisfaction matters to us, and we’ll do our best to make things right. Sincerely, Fanssio Support Team

Response from Fanssio.comOct 16, 2026

Hi Pam, Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We would like to clarify that our site is not an authorized retailer of major sportswear brands, and our jerseys are affordable alternative jerseys. This information is disclosed on our website, and our products are offered at more affordable prices accordingly. Regarding the color and sizing concerns, we understand that differences from official merchandise can be disappointing. Based on our review, the jersey's color matches the product mockup displayed on our website. However, we understand that the actual item may not have fully met your expectations. Our customer service team has tried to assist you by offering a replacement in a larger size and helping with the personalization. As the replacement would require additional production, an additional fee applies. We understand that this may not be your preferred solution, but we remain willing to work with you to find an acceptable resolution. We appreciate your feedback and will continue working to improve our product information and customer service experience. Regards, Fanssio Team

Response from Fanssio.comOct 1, 2026

Hi Jay, We’re sorry to hear that you’re unhappy with your experience. We would like to clarify that your order is currently in transit and has been handed over to the shipping carrier. The shipping information provided is valid, although tracking updates may sometimes take time to appear or refresh. We also noticed that this is your second order with us. Regarding your previous order, the item was produced according to the color selected when the order was placed, so it did not qualify for a return under our return policy. We understand that shipping delays can be frustrating, but we would like to assure you that we are a legitimate business and have never intended to mislead or provide false information to our customers. We are continuing to monitor your current shipment and will work with you to resolve the issue if the package cannot be delivered. We appreciate your patience and the opportunity to resolve this matter. Sincerely, Fanssio Team.

Response from Fanssio.comSep 29, 2026

Hi Raymond, We’re sorry that your order did not arrive in the condition you expected. We always strive to ensure that our products reach our customers in the best possible condition, although unfortunately, issues can occasionally occur during transit. Our customer support team has reached out to you by email regarding this matter. Please check your inbox and let us know if you need any further assistance. Regards, Fanssio Team

Response from Fanssio.comSep 16, 2026

Hi Robert, We're truly sorry to hear about the issue with your order. We sincerely apologize for the unpleasant experience you've had. This is certainly not the level of quality or service we strive to provide. To help us investigate and resolve the issue as quickly as possible, could you please send us a private message along with photos of the item? Please use the subject line: **"Urgent – Trustpilot – [Your Order Number]"** This will allow us to prioritize your case. Once we receive your message, a member of our team will carefully review the details and get back to you as soon as possible with a resolution. Thank you for bringing this matter to our attention. We truly appreciate your patience, understanding, and the opportunity to make things right. Kind Regards, Fanssio Team

Response from Fanssio.comSep 16, 2026

Hi Shelia, Thank you for bringing this matter to our attention. Our jerseys are designed and produced according to the size chart provided on our website. If you received the wrong size, we would be happy to support you with a return and refund. However, our factory requires some evidence to verify the issue before we can proceed. Regarding the jersey quality, we have received many orders for this style and rarely receive complaints about it. However, we take your concerns seriously and would like to have the factory carefully inspect the issue. The factory needs clear photos of the jersey, including the size tag and measurements of the chest and length. This will allow us to review the issue with the factory and find the most appropriate solution for you. Thank you for your cooperation and understanding. Sincerely, Fanssio Team.

Response from Fanssio.comSep 15, 2026

Hi Mark, Thank you for letting us know about your concern. We have carefully reviewed your case with our team and confirmed that you previously emailed us stating that you had ordered the wrong jersey size and would like to upgrade to a larger size for your wife. Although this was not an error on our part, we are happy to support you with a size upgrade to help ensure your wife gets a better fit. Please kindly check your email and let us know your confirmation so we can proceed with the next steps. Sincerely, Fanssio Team

Response from Fanssio.comSep 9, 2026

Hi Kenneth, We would like to confirm that the rug you received is the correct item. It is manufactured with a plush velour surface, a foam-it cushion middle layer, and a non-slip epoxy backing, all consistent with the materials described in the product listing. Our rugs are custom-made on demand. We strive to offer quality products at a fair and affordable price. To help us investigate the issue and find the best solution as quickly as possible, could you please send us a private message with photos of the item? Please use the following subject line: **“Urgent – Trustpilot – [Your Order Number]”** This will help us identify and prioritize your case. Once we receive your message and photos, our team will carefully review the details and get back to you as soon as possible with an appropriate resolution. Thank you for bringing this matter to our attention. We truly appreciate your patience and the opportunity to make things right. Kind regards, Fanssio Team.