FF
I ordered a buffalo bills jersey from…
I ordered a buffalo bills jersey from them for my daughter. Per the pictures on their website they show a Nike nfl jersey and what we received was a fake jersey which looked nothing like what was advertised. When I asked to return it the day after, I was told I could not as it is not their policy to accept returns if a customer is not satisfied with the product. Save yourself time and money and just buy an authentic one from a bigger well know retailer.
Response from Fanssio.comNov 5, 2024
Thank you for taking the time to share your thoughts with us. We completely understand the urgency and frustration of your situation. We sincerely apologize for any inconvenience caused to you. If the product is not as described, we offer a 30-day money-back or a free replacement for you. We asked about the matter you got after receiving the package and you confirmed to us that "Nothing is wrong with the product". We're so sad when you left 1 star here. :(((. However, your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. We would be grateful if can take a minute to review the description and the return policy on our website. We’ve also sent you a private email asking to resolve any inconvenience caused to you. Kindly check your email notification we'll be happy to assist you. Regards, Christine