FandangoReviews of fandango.com

On feb 14th i purchased 2 tickets for the 15th and could not go because I fell ill. So I went back into the site to request my refund 3 hrs BEFORE the movie was to start and got an ERROR page on sat and sun. I called customer service mon the 17th and was told my issue had to be escalated to corporate and just found out after I had to call them back myself, that my refund was denied!!!! I am at a loss for words for being treated this way. The young lady told me that once the request was denied there was nothing else she could do. So I lose money because of their website issues!!!!! I want my money back!

If there was a way to give fandango a negative star I would. After reading the other customer’s reviews I am convinced Fandango is only out to abuse it’s customers, this type of abuse is probably illegal since all it’s “customer service” representatives are so quick to quote it’s lawyer redacted refund policy. Fandango may have kept the money for my unused tickets, but it will never get the thousands of dollars me and my family will spend in our lifetime on movies. It also lost the one time opportunity to get an honest and complimentary review which is priceless! I would like to thank Cinemark of Fort Collins for it’s outstanding customer service and helpful staff!

Garbage! Go the movies yourself and purchase the ticket in person. I’m never preordering tickets again. Ever!! They are the worse!! I couldn’t make the movie and got no refund!

I bought tickets and the date they gave me was different from the one I put in and they refused to change it or give a refund. Had to pay again to see the movie in person when I noticed the tickets they gave me were wrong. Completely unhelpful staff that just sends copy pastes of company policy without actually trying to read or understand your problem. Please save your money and spend it anywhere else.

I give 2 stars because I have otherwise always had a good experience with Fandango, but this is making me reconsider if I want to remain a customer. I saw an awesome advertisement to see The Photograph that was buy one, get one free. I read the ad and I proceed to Fandango's website to get all of the terms. The expiration date was 2/14/2020 at 11:59pm. I purchased my tickets on 2/12 around 1pm and the promo did not work. I still ordered my tickets so I didn't end up sitting in front of the screen. I contacted Fandango customer service because I felt they should honor the coupon by refunding the difference. They said it was only open to 500 customers. NOWHERE was that mentioned. Not the Facebook ad, and not the promo terms. Poor customer service. Its also worth mentioning that the customer service rep had no understanding at all. She was very robotic. She also was not attentive as she was ready to cancel my tickets! Please work on that. I have the terms saved as well as the conversation with the rep. Very disappointed.

I like fandango as place to check what are current movies and watch the trailers, Never, ever use Fandango. I spent almost an hour trying to get their gift card to work. It didn't. So I spent almost another hour chatting with Fandango. So I bought their gift card. Never, ever buy their gift card. I spent almost an hour trying to get their gift card to work. It didn't. So I spent almost another hour chatting with Fandango with no success.

Purchasing tickets on your phone is handy, but if anything goes wrong, Fandango's customer service is terrible. Many theaters offer their own tickets online so You may want to look at using this service rather than Fandango!

Terrible. The theater said I should call Fandango because two of the people I bought tickets for were too young to get into the movie. After calling them, they would not refund my money because the movie had already started. They have lost several patrons in my book, because I plan to tell everyone through social media.