FandangoReviews of fandango.com

I bought tickets and food for the wrong day. I realized in time to use the online exchange/refund and that went smoothly... but during that time I had to find how to exchange/refund for the overpriced food I had purchased for my kids which you need to get a customer service rep. After waiting for the automation to go through all the prompts, I got to a customer service rep. He needed my info, the theater, and what I was calling for... I asked him if I could get the food refunded, but he told me the movie had already started. But you can see on my account I'm not at the theater because I exchange the tickets and that we'd been on the phone going through the details and now the movie has started. They offered nothing... can't wait to delete this app.

I have been a fandango customer since 2014. I bought 3 tickets and didn't realize I purchased the wrong day until the movie already started I wanted them for the next day and got a hold of customer service about accidentally buying the wrong date and they refused to change, credit or reimburse. I will never use Fandango ever again! deactivated my account and kicked to the curb just like they did to me.

If I could give a 0 I would, I purchased tickets for myself and my son for a movie and by mistake I purchased them for an incorrect showing, mind you the showing had already started. When asked if there was even an option to exchange, they kept saying sorry even though they acknowledged that this should not have happened. After this rest assure that I will never be utilizing Fandango for movie ticket purchases ever again in my lifetime.

Their customer service is absolutely awful. No one answers the phone, I can't cancel my account or use 'forgot password', it is a complete scam.

Wicked streaming. Stoped half way through. Would not respond. Woulds not refund

Horrible customer service. I cant begin to tell you the numerous problems I have had with Fandango. They couldn't find the tickets I purchased even through I sent them the email with conf # that they sent me!! You cant get thru to them by phone and no one available under chat. Stay far away unless you want headaches

I just found out they are changing yo a so called licensed afreement instead of you owning your digitals I do not feel comfortable purchasing under these terms. I am very disappointed you buy something that may not be there in a year or so. I purchased over 1200 movies now you loose mt business because of a California law go woke you go broke.

I used to love Vudu, but the "new & improve" Fandango at Home app is Terrible. After you buy a movie or TV show, you can only watch it via their App. Back when it was Vudu, you could download the movie/TV show you BOUGHT and then watch it on a different device (aka Tablet) without being on the Internet. When I contacted their "customer support" they sent me an e-mail which does not answer my issue but tells me I can not use their app outside of the USA. I don't understand why they are restricting how we watch the Movies/Shows we purchased from them. By making us use their APP, so you can only watch in the USA, they are restricting the use of your purchase. If I bought a Movie on a DVD, the price would be the same and I could take the DVD anywhere I wish. ALSO any Movie/TV show I buy from Prime is easily downloaded and most of the time they are cheaper. I guess they want to lose customers!