FandangoReviews of fandango.com

This company sold me a ticket for the wrong showing that I requested, and then refused to change it to the correct show. They processed my ticket after the start time of the movie. I had put in a &;30 show but when my browser refreshed it changed it to a movie already in progress. DON'T USE FANDANGO!!!!!

I have been using this platform since before it was Vudu. The new Fandango platform sucks. I wish I could transfer everything out at this point. If I want to purchase anything new I now go to other sources. Please don't waste your money on a platform that doesn't care about its users. Fandango has shown over and over again it only cares for its consumer until it has your money.

I received tickets from Fandango on The View. When I went to redeem, it said they had already been redeemed in a completely different state then where I actually live. I contacted Fandango and they gave me the run around and one person actually just ended our conversation. They said they would escalate the issue and get back to me, which they NEVER did. Their customer service is absolutely horrible. Do NOT USE FANDANGO.

Avoid FanClub at all costs! Multiple times I've tried to use a promo code that they promised by email only to find out that it doesn't work. The latest excuse they're using is that the promo has been used up by other users but there's nothing in the promo email that says "while supplies last." This is typical of this deceptive company that always overpromises and underdelivers.

The opera show was cancelled for technical reasons. However I received a refund for the ticket price but not for the convenience fees. Since the event was canceled and no service was provided, I requested that the full charge — including the convenience fees — be refunded to my original payment method. The issue has not been resolved

We bought our movie tickets through Fandango, and went to our local cinema. Something was wrong with the movie, so it was cancelled after 15 minutes. When we asked for our money back, the cinema said we had to go through Fandango, since that's where we bought our tickets. Fandango would not refund our money.

You’re app is dog crap you can’t watch anything on a computer but you can watch it perfectly fine on your phone and there’s 1 million other steps you have to go through just to watch a movie that supposedly free but doesn’t show up that way on your phone. it’s a completely useless app. It’s worth it just to spend money to watch the movie. It’s not worth a headache.

The customer service for "Fandango at Home" is extremely poor, and perhaps the word "service" should not even be in that phrase. By "extremely poor," I mean that they don't have a solution for my issue, and seemingly no way to escalate it. As a result, I have received the same boilerplate message three times, requesting the same information regarding my account three times, information which I have already supplied twice before and now three times. After two weeks of mail exchanges, and two sessions in the chat, I'm no closer to resolution than I was two weeks ago.