FandangoReviews of fandango.com

App is garbage now. Very disappointed to live in a time where I have to watch ads in order to purchase movie tickets. And now when you buy a ticket it repeatedly tries to trick you into signing up for their promotional emails hoping you won't notice the checkbox that is enabled. No confirmation screen when you buy the tickets as a guest. Terrible, thumbs down, boo and hiss *throws tomatoes*

The rental choices are good but the free options are enjoyable.

Useless card. Went to the movie theater to use the card. Ended up getting on the site to buy tickets only to find that the card would not work. Do not buy these cards as gifts.

Ridiculous. Fandango made it look like I was buying an entire series but it was just one season. Attempted refund on the chat but while I was typing the “chat assistant” ended the chat. Now on hold for a rep. Guess I’m out $30.

Horrible and confusing when ordering tickets. Kept ordering for the right date and somehow at the end it was the wrong day. No refund for drinks and food. Horrible customer service. Don't waste your time Find something else like amc.

on 11/17/2025 i went to purchase tickets for Wicked at the theater in Westbury NY. The tickets confirmed the date of 11/19/2025. After the purchase I had my daughter confirm the tickets on her cell phone. They were for 11/17/2025 and the show was starting in 10 minutes. Upon contacting customer service and being given the runaround for 15 minutes I was told "The show already started there's nothing we can do" not even an exchange. No wonder they have the worst reviews on the internet. I want my money refunded!!!!

Please don't make the same mistake I did & bother interacting with customer service useless! I email, chat online & even called! They keep asking for the same info I keep providing I reply to their email and just read very small font it says reply to support@vudu com!!!! WTF!!!! They don't say that at all I'm over a month now losing my patience. I will definitely not deal with them again if this ever gets fixed!!!! F**** Fandango! Go back to being vudu, you obviously kept it the email, so ridiculous! case number:10419739

I had tried to cancel my tickets before the scheduled movie time by calling their customer service with minutes to spare. Given their automated responses, it took enough minutes before I could talk to a representative, that I was just past the movie start time when I asked to speak to a representative. Then that rep took at least 5 minutes to take my information and explain my options, before then telling me I was too late. And then trying to get a refund processed by escalating my complaint, has been stonewalled. I RECOMMEND THAT NO PERSON EVER BUY TICKETS THROUGH FANDANGO.