FandangoReviews of fandango.com

They have this weird police that, as they say, is stated it terms and condition policy that they take a service fee of 2.19$ that IS NOT stated in the initial payment check. So they basically just scam you and take your money.Wouldn't recommend buying from them

I wish I would have read the reviews first before I decided to use this site! Received a email promotion, two movie tickets for 20$ for being a Amazon prime member. I did not realize it was a discount of 20$ off the total purchase price of 2 tickets! Found a manatee move for 10$ a ticket, I only received 12$ credit off the 20$ i had purchased! When I contacted the customer service team, they said there was nothing they could do! This company is a joke from what I am seeing now. Hopefully they will soon go out of business, and now they have brought Amazon on board to help boost sales i guess. Good luck with that!

I was researching movie showtimes and made it to the checkout page on fandangos site. I was attempting to apply a promo for a free 7 day trial of their membership whereby they would waive convenience fees. When I finally recovered my account and logged in, it said I wasn't eligible. No problem. The website then glitched and in trying to scroll up, the page refreshed (I was on mobile) and it brought me to the pur hase confirmed page. Fandango refused to refund the tickets even though i contacted them one minute after this website error. They would only refund the amount before fees (fees being almost $8 on 3 tickets) and refused to refund the full amount unless I accepted it as credit. I dont want it because fandango is more expensive than buying directly from the theatre. I never authorized this transaction. Their agents kept getting disconnected without helping more than explaining the same policy over and over again. Absolutely horrible customer service- i never authorized the transaction and that should be clear on their end when I immediately initiated a support chat upon seeing they charged me. I never clicked confirm to confirm the purchase and have never had another company's website force me into a purchase I did not authorize.

I started with Vudu years ago which became Fandango. Over time I had accumulated 334 movies that I bought. Their latest move with Versant has totally screwed me. When Versant showed up either you had to agree to allow them to sell all of your info or you could not use the service. I had got in a email loop with them trying to resolve it, but they will not move. All I asked was for them to give me access to the movies I have bought which was not covered by their unfair requirement. I think they need to learn a lesson to protect others from their practices.

Their customer service is a joke. I had difficulty trying to cancel my trial subscription and contacted them for a refund. They were not really helpful and were not very concerned about assisting and taking care of me. They were just going through the motions. They just want to take my and other customer's money. I will try my best to not do any business with this company again!

I'm kind of sad to see all the bad ratings. When porting over the rest of my library a long time ago, the customer service rep was super nice, very detailed, and right to the point. In addition, the pricing hasn't changed and I have been able to use all vudu gift cards no prob, including today with my puchase of Home (2015 - little alien cartoon movie for the kid). The navigation is also still relatively the same, and I've only had a few buffering issues in the last few years. I like that it's accessible on my AP account and MA account also. I haven't used the fandango ticketing service in a while but I appreciate that it's still available for people. And ofc, I also like reviews and detailed breakdowns of content of each movie with the rotten tomatoes etc ratings. It's comprehensive.

I have a bad experience to fandango fan club the not good at all the charges me two after I cancel the subscription

Bought 2 senior tickets to see Anaconda at Ion theater in Edmond OK on the 12/30/25. After I paid thru PayPal I noticed the tickets were posted to a different theater in Stillwater OK. I’ve sent texts, emails (72hr)reply and tried calling but the # isn’t valid. Yes Got an email today, called the customer service number, explained issue they hung up on me.