FandangoReviews of fandango.com

I purchase txs two weeks ago for a film I was excited to see, but got very sick and couldn't go. I requested a refund. They"exchanged" the txs for credit on my account and said I could use them for any movie, anytime. Today, I tried to use them for purchase and could not apply my credit!!! I called Customer Service only to get a runaround. Not only could I not use my credit, but escalation would take 5-7 days so for today, I am out of luck taking my kids to a movie using my credit. Absolute ROBBERY and lack of customer care. I wont ever use Fandango again and urge you not to as well.

I tried watching a couple of movies, but unfortunately, the actual picture quality wasn't very good. It could never take the place of my cable TV, which has a nice sharp, detailed picture. Fandango was like watching old, worn-out VHS tapes on a VCR. I guess if that's all you can afford and all you want to do is follow the story, then it might be okay for you.

They are ABSOLUTE CROOKS!! We missed our movie because their GPS link sent us a mile away from the theaters actual location. By the time we found it we were extremely late. We called Fandango to explain the situation and they would ABSOLUTELY NOT give any refund or exchange or take any responsibility. We attempted to speak to a manager and the same person came back on the phone now claiming they were the manager absolutely lying through her teeth!! Not matter what, not even being a loyal customer for over 20 years mattered to them. I explained they wouldn't stop me from getting a refund, that I would now just go thru my bank to do it and she hung up on me. NEVER NEVER NEVER use Fandango!! They are absolute thieves period!!

WARNING! They will take your money and when there is an issue they will never fix it! They also have their customer service agents in some random country asking you to verify your credit card information! SO SHADY!

I received a gift card for Fandango. Had to be used online. I ordered the tickets and put in the gift card #. It said gift card accepted, but still required a credit card. When I completed the transaction, it charged my credit card not the gift card. Since it was time for the movie, I didnt contact support til after. After long chats and phone calls they would not correct billing. So not only was I unable to use my gift card, I paid $4 more due to online fees. Dont purchase with Fandango. It is a rip off.

Recd $15 card from Red Cross (RC). Partially paid for movie tix. Had to change show time. Forfeited the $15 card credit. Notified RC of this occurrence. Fandango responded with apology & 2-$25 promo codes. Tried to redeem codes, only to be notified that they had expired. Notified Fandango (FD), asking for new codes. Cust Svc replies with, expiration is in the "Terms and Conditions" (T&C). Checked original promo code email, no mention or link to T&C. In the meantime, recd feedback survey request from FD. Clicked the link, only to be notified: "Thanks! Your feedback has already been received." Used FD's website contact form to notify them of the original issue and the bogus survey link. Recd reply, same T&C text has FD's first response. The people running this business just don't seem to care.

This is a scam!!!!!! Don’t ever buy!!!the customer service is awful person!!!!

I wanted to see a movie and felt forced to order using their service. They automatically send you emails that are not possible to opt out of--clear behavior they do not care about their customer.