Miss E.
Avoid! You WON'T save money here!
Shipping took quite some time and support never really answered my emails but copy-pasted stuff from the FAQ on their website. After my second request they told me that tracking won't be available until the package arrives in my country. WTF? Can mean anything... The device itself works... somehow. Setting it up was... odd. It seemed to work and not work and it never was clear why. After quite some time I managed to get it to work properly but then had to re-route a cable. Unplugged it, replugged it and... nothing. Took me quite some time to realize that whenever you unplug a cable you can't just replug it but one must reset the whole device. What cheap cr.... I wish I had chosen the crazily expensive but flawlessly working product from that Dutch company... Today I wrote them asking for an official invoice but that's something they refuse to send. I bought the device for an organization I work for. So this means now that I have to pay for it with my own money. Bad communication, no invoice, mediocre (at best) device. I'd say... Avoid, save some money and then go for that huegely better product with the crazy price tag that at least works properly! Regarding the company's reply: I NEVER asked for an invoice with a company name and VAT. I asked for an invoice with the data I entered when I bought the device. But they do not provide one. I lost 300 euro and now have to work with a mediocre device. Had I paid a bit more to a decent company I had NOT lost any money (because they would have given me an invoice) and I had a great device. What company refuses to provide an invoice anyway? If that doesn't sound suspicious what does? One more detail: On my request for an invoice they answered "We do not generate invoices, the receipt you receive at checkout is provided." And in that provided receipt it says "Total paid today... €0,00 EUR". How can I use this to prove my expenses? Another update on the product and the support: About three days after I wrote the review above the device stopped working. It took me another hour to fix it because it just isn't consistent. It takes an unknown combination of resets of the device itself and restarts of the HDMI source. Nothing can be reproduced in a meaningful way and it's a a game of trial and error to make it run again. So I contacted support. Who couldn't care less and just sent me a copy-paste answer from their FAQ, completely ignored the things I said and asked for things that are either not possible or make no sense (like for example lowering the resolution - I bought a 4K device and support tells me to lower the resolution???). When I asked them to help with my problem instead of copy-pasting known info, they never answered again.
Response from FancyledsNov 14, 2024
We’re sorry to hear about your experience and appreciate the chance to understand it better. From our previous email exchanges, we did not receive details indicating issues with setup or functionality, and we made every effort to respond promptly to your inquiries. Regarding the invoice, we regret that we cannot issue it retroactively as VAT details and company name were not entered at checkout. Our system is not set up as a B2B portal, so this information must be provided during the purchase process. We apologize for any inconvenience this may have caused and thank you for your understanding.