FancyledsReviews of fancyleds.com

J’ai eu bcp de soucis avec, faut vrm s’y connaître pour certaines configurations. J’ai passé deux semaines à les configurer parfaitement, parce que des problèmes vidéos sur la TV ne faisaient qu’apparaître. Je trouve aussi que les LEDs manquent de moyens de configuration sur l’application, mais aussi d’explications claires sur l’utilité de certains paramètres. J’ai aussi rencontré des problèmes de syncronisation quand je changeais de sources hdmi (passage de box à console), où le changement de source ne se faisait pas automatiquement (malgré les bons paramètres activés sur l’appli) Malgré cela, les LEDs ont été livrées plus rapidement que prévu et elles sont de très très bonne qualité quand elles sont bien configurées. (si vous avez une TV samsung connectée à une box, c’est très galère de bien config les LEDs parce que le HDR s’enlève tout seul, et ça crée des bugs de couleurs). SVP l’équipe Fancyleds, lisez cet avis pour corriger certains problèmes que j’ai cité 🙏🙏

I ordered a Fancyleds Sync Box for my parent’s Christmas gift on Black Friday (over three weeks before Christmas). After sending follow up emails asking the status of my order when it had not shipped for nearly two weeks, I received a response email stating that my order would ship a week and a half before Christmas. Less than a week before Christmas I received another email from their customer support stating that the item was on backorder and would not arrive for quite some time. I was a bit frustrated that it took them this long to tell me and I was now in a hurry to purchase a gift for them. I asked the customer support representative if I could upgrade to a higher model that would arrive in time. They only respond to emails in the middle of the night and once per day. So it was a slow process getting a response. After multiple emails of me trying to make the order work, they’re only offer was $10 off the most expensive model. They would not even include expedited shipping, especially as this issue originated from the company. I ended up canceling my order and never received the sync box.

Well, I'll start from the fact I'm really fluent with technology of this type and I decided to order 2.1 Sync Box from this company deceived by the YT reviews. The product is OK unfortunately has a, lot of issues but I contacted the customer service with couple things I'm really disappointed with as it was I know these type of products are not perfect. First of all the device doesn't display couple colours in scenes properl, by not properly I mean really badly e.g. the orange colour which it displays as green. Secondary the the colours when watching HDR content are oversaturated and not accurate and due to that it creates flickering. So after I was messaging back and forth with them and also send proof of a video and pictures but I've been told the device works as it should and my expectations are to high?! No your product is faulty and doesn't display colours properly due to bad algorithms etc. But what I'm really annoyed with is you try to suggest it's my perception of the device is wrong not your device itself. This is not acceptable. I also gave them the advice what needs to be done to fix these issues but they seem to not care! Well I don't care how much believe in your product. I care about its functionality and it's obvious it doesn't work as intended. I sent my last email to you to whether fix it or refund it. If this won't bring any solution I will simply dispute that purchase with PayPal and get my money regardless as with the proof it have it will be extremely easy. Avoid this company as they blindly believe in their products and can't take any criticism.

Product works great for the most part but doesn’t work well with the bbc app and certain movies on other apps I’ve contacted the team to resolve the issue or suggest some genuine improvements to improve their product all attempts were shut down and told that the product functions as it should… which it doesn’t. To spend so much money over other competitors which use a camera to achieve more desired results I wish I went with them instead over this company as the customer service is useless and the product is only 80% functional.

We bought a TV light box last year, worked well with the tv, it then didn’t connect to the TV one of the lights on the box was red, we contacted them regarding this and my Boyfriend works in IT so he knew what he was doing trying to fix it. We went back and forth with people on a email , longer than I think it needed, we waited days for replies from them and it was always a different person each time so not one person was dealing with us. It got to the point where there wasn’t much more could be done and then the replies got extremely slow which to note our warranty was about to run out on it. They finally agreed to send us a new box which works and we haven’t had the issue yet of it connecting to the TV but the colours are not as good now, seems like there is always a issue with them. I then saw them come up on my TikTok so thought to write my thoughts like anyone else would to any company, I have now been blocked from their TikTok account which shows volumes of who they are as a company, won’t be recommending these lights to anyone due to to issues and how they are as people. I would save and get the more expensive if you’re looking for lights behind your TV

i purchased the ultimate leds almost a month ago and still yet too come, im starting too belive it's not comeing. friendly regards. casper