Fanatics CollectReviews of fanaticscollect.com

Shipped an item to Fanatics Collect vault which was great. Very efficient! However, it was down hill from there. I put one of my items into the weekly auction and the buyer never paid. It took 10 days for the item to be returned to me. Once returned I put it into the "buy now" selling route, someone had then purchased it and again never paid. I am not sure why it is a feature for the item to be moved before the buyer has paid for the item. I am now waiting for it to be sent back to me. Having been into the Regents Street store in London a few times, it has always been a really good experience. However, this has been awful. I would like to mention Rodolfo at Customer Service who has been very efficient with there replies.

This company is terrible bought cards 2 months ago, and still trying to get them to be delivered to my house, first they took more than 15 days to ship the cards after paid, they added restrictions that I could no view or adjust with fedex which they didnt deliver and was sent back to fanatics, now its been more than 20 days and they are saying the cards will go to the vault and Ill have to pay for the vault fees, very slow customer service and template answers, dont do business with

Its been 4 weeks since I paid for a 32400 gold star umbreon. They cabcelled my order after holding my money for 2 weeks, restricted and banned the account. Did not refund my purchase or mail the card. I emailed vip escalation and nobody replied. Customer service, nobody replied. I dm the ceo on instagram... ignored... while hes at fifa soccer games with his wife promoting how awesome his brand is... we need a class action lawsuit. Please reach out for order 2407818 Please... email us about my refund. My family is hurting now. They did not fix my account its now august, they lied in the response below. Nothing was done tonight the ban or my money. Ceo is partying while this brand steals from you

We came into your store on Sunday 7th June (regent street )and my son purchased some champions league football cards the guy behind the desk saw that my son was wearing an arsenal jacket and said to him you will never win that about arsenal not winning champions league my child has autism and I found this to be very unprofessional we spend quite a bit of money in this store and have always had good experiences here but this has upset him

To say that customer service is inconsistent would be generous. Most reps are just plain awful, beyond just not helpful, they actively engage in misinformation, set expectations they never keep, and depending who you speak to you could get a myriad of answers none of which seem accurate. Management has changed however timelines remain very slow. I recently had a card damaged by their staff, last Saturday was promised a follow-up by Monday. A week later, no follow-up, and seemingly customer service knows less about it than they did prior, and my promised payout hasn’t materialized. This sort of amnesia leads to every single issue requiring 10 times the effort to address by the customer , many more emails clogging their system and worse service. The first point of contact rarely resolves anything, and often issues are just never addressed. Update: this current issue has been resolved to my satisfaction, a great step in the right direction, hopefully it continues. Adding a couple stars l from 1 to 3

I won a lot of 24 small/medium lot cards for a total of about $1100. It took a month for Fanatics to send out the order. Went to my local Fedex office to pick-up the order and the said they returned the order to Fanatics because of expected fraud on their end (I have no idea what that means). I contacted their customer support and was put in contact with Rigo. It has been a complete joke since. Rigo could not find my order and emailed me multiple times saying he could not find it. Fedex did an investigation and said that Fanatics received the package back. Rigo had no clue about this. Fanatics put my order into my vault (completely against my wishes) and now wants to charge me an additional $132 to remove my cards from the vault and send them to me. Rigo said send the invoice number and he will take care of it. That was a week ago and still no movement. Rigo sent me an email yesterday saying it is company policy that for larger orders, it will take an additional 10-15 days to have it shipped. It is coming up on 50 days and I still have no order. Fanatics charged 22 percent and their customer is abysmal. I have been buying cards from multiple auction houses and ebay and have never been treated so poorly. Think twice before dealing with this company. My experience has been horrible.

I think this might be a scam site. When you Google the name of the company, "is it legit" comes right up and there a reason for that. I tried to sell an autographed soccer ball which included the provenance paperwork. I spent money to ship it. Once it was rec'd , I was told that I couldn't sell it until I completed my profile. I reached out to customer service and they "fixed" something so I could sell my item. My item was deemed "ineligible" to sell! Annoyed that I was out my shipping costs, I suddenly got charged for a "vault" fee. When I asked if I can get my items back, they said I would have to pay more. AND they charge 2.9% for using a credit card to pay the invoice! Otherwise they want my bank info!! Total Scam.

Pathetic how bad the customer service team is on this site. I sold a card over a month ago. I tried to withdraw the funds but it said I had to verify my account. Well I tried and it failed for whatever reason. Finally two weeks later I get told to retry verification. I do and it says successful but it then says there is an issue again. I've been trying since to get this resolved with no response and I still can't get the funds off my account. This is ridiculous and unacceptable. Especially since I've had a verified Fanatics sportsbook account for a few years. Never had any issues until I dealt with this site. How about you do your job and allow me to get my funds. I certainly won't use this site anymore. I feel like you should reimburse your fee as well for making me wait and for your unprofessional actions. How do you expect people to sell or buy on this site if you cant handle simple things like a verification or withdraw? You probably should shut this down and stick to what this company was good at like betting and selling hats.