Fanatics CollectReviews of fanaticscollect.com

Support vip contact me and asked me to return the card and confirmed that a refund would be issued once it was received. The card was delivered more than a week ago, but I still haven’t received the refund or any update on its status. At this point, I have neither the card nor the money. Extremely disappointed with Fanatics Collect. I recently received a PSA 10 graded card from them, but it arrived with obvious internal damage—there are visible stains completely sealed inside the slab. When you invest in a Gem Mint 10, you expect pristine quality, not an internally damaged product. To make matters worse, their customer service is completely non-existent. I submitted ticket #6a5551a91583dc4250be1612 to get this resolved, and it has been sitting there for over 20 days with absolutely zero response. This lack of accountability and communication is unacceptable. I need someone from the support team to step up, review this ticket, and provide an immediate solution. I

I’ve had an outstanding experience with Fanatics Collect. Their team has been incredibly responsive to every question and concern I’ve had, and they consistently go above and beyond to help—especially Zen, who has provided exceptional customer service. The platform is intuitive and easy to use, and it has genuinely reignited my excitement for the hobby. Being able to store my cards securely in the Vault and buy and sell them without ever having to worry about shipping is a huge advantage. The seamless integration with CGC grading also makes submitting cards quick and convenient. I truly appreciate everything the Fanatics Collect team is doing to improve the collecting experience. Keep up the fantastic work—I look forward to using the platform for many years to come!

well i would give a big fat 0 , i orderd one card graded no problom , so i ordered 5 raw brady cards and a rookie shohei ohtanu graded , card , the first was graded shohei , but with this order it said it automatically sent the card graded one to a vault , i tried e mailing for a week and getting run around , i tried calling toll free number , this is where its fuunny , 3 times called 3 different times chinese or asian people could not speak english take e- mail or find account , they would answer e-mail and just say we sent your card to vault , but i just ordered and paid 400 dollors never sent card or pushed button to go to vault , but anyway i used ai and had to pay another 17.17 to have it sent to me , hope it comes , wont order here again no help , terrible customer service , no one cares , i guess its a ploy to get more money , well if you want too know now you do , Dont order here , no one cares , no help , ne english , 0 stars if i could , lost my business

My account mysteriously has disappeared and cannot access it and the hundreds of slabs I have in my vault . It’s been a week and the radio silence is frustrating and worrisome!! There is no phone # or contact number which is also frustrating when there are no replies , only messages that they will review and get back to me. I can’t believe fanatics is dropping the ball on service and responsiveness, which is none existent. Good luck buying ,selling and retrieving!!!! I’m still waiting on a reply and solution a week later . This is very irresponsible behavior and beware !!!!

They don’t respond to any questions or do they honor any of their promotions Would give 0 stars if it were an option went to fanatics fest which was a great time paid for an in person photo op with Alex Ovechkin picture was taken without warning wasn’t even looking at the camera when the photo was taken and they would not let me do a Do over waste of almost 400$!

Payments take far too long, and withdrawing funds is more difficult than it should be. Shipments are often significantly delayed, and the app is in need of a major technology upgrade. Competing platforms like Alt are much easier to use and offer upfront cash value, which this platform does not. Overall, the experience feels like there are too many small fees and unnecessary friction.

Abysmal customer experience. Card listed for sale, which they messed up (buyer chickened out on paying), then they couldn't locate the card which supposedly never leaves their vault until payment is completed. Either they gave away the card for free, or sold it and kept the money, or lost it (meaning their vault isn't exactly a "safe" space). It's been nearly 2 months! How do you manage to do that?! They give the same copy-pasted replies for different questions (pretty sure it's just an AI chatbot they use), and have no new information to offer. Despite requesting an escalation, it's the same "customer experience" employee/bot handling it. Unfortunately, this is NOT an isolated incident. There was another (vintage) card that was listed which they "lost" for over 2 months despite being in their "secure" vault, which they "found" after being told their mishandling will be made public. Can only imagine who else has gone through this or if this is an asset acquiring "strategy". Folks with valuable trading cards, especially Pokemon - DO NOT USE FANATICS. Find a different company because it is certain Fantics will disappoint at some point. They will lose it and take customers on a ride - maybe with the hope that the customer gives up (or sues them - which seems to be the only viable option at this point)?

Very nice app !