Fanatics CollectReviews of fanaticscollect.com

I have had a very disappointing experience with Fanatics Collect. First, they failed to deliver my order. The package was shipped with FedEx, but FedEx never delivered it to me and eventually returned it to Fanatics Collect. Fanatics confirmed that they received the package back. It took more than a week before I could even see the returned cards back in my Vault. I then asked for a refund, but Fanatics Collect refused to refund the payment to my original payment method. Instead, they claimed that the funds had been added back to my account and suggested that I sell the cards on their marketplace to convert them back into money. I have also had issues with Fanatics Collect not saying that they have delivered a card and its not delivered, and when problems occur, getting meaningful help or a proper resolution from customer support is extremely difficult. Overall, the biggest problem is not just the shipping issue — it is the lack of customer service and how unnecessarily complicated it is to get your money back when something goes wrong. Based on my experience, I would be very cautious about buying from Fanatics Collect. If everything goes smoothly, you may be fine, but if there is a problem with your order, getting it resolved can be a major headache.

Awesome experiences with Fanatics collect. Any issue I've had is resolved quickly by customer service. They are fast and efficient shipping cards to me, checking cards in and generally never have to deal with non-paying buyers as Fanatics vets them whereas some other auctioning sites have 10-20% on paying buyer on collectible. Viva La Fanatics Collects.

Great all around

Such a great experience! I made a purchase and was a bit confused when the item didn't immediately show up in my account, but customer support cleared it up right away. Huge shoutout to Rigo, he was super friendly, patient, and really knew his stuff. Solved everything in no time. Definitely my go-to place for card purchases from now on!

I am extremely disappointed with Fanatics Collect. I wanted to withdraw my balance to my Dutch bank account, only to find out that an international wire transfer costs $50. I find it completely unreasonable to charge such a high fee simply to access my own money. For smaller balances, this can take a significant percentage of the money you have earned or received through the platform. This fee should be made much more transparent before users build up a balance. I certainly did not expect to lose $50 just because I wanted to withdraw my funds. I would strongly advise other users, especially international customers, to think twice before using Fanatics Collect. Make sure you understand the withdrawal fees before putting money or valuable items into the platform. Fanatics Collect should seriously reconsider this policy and offer a more reasonable and affordable withdrawal option.

Needs a ton of work. From the listing to shipping to rips.

Submitted cards to sell through their vault. Lost my entire package. They signed for it and accepted the ups package. But now nowhere to be found. Wouldn't trust them. Do not recommend selling through them

Terrible customer service, bought 2 cards via auction, after waiting 20 days the finally put them in the mail they got to the post office by my house and for some reason returned to sender. They said they would issue me a refund since there is some kind of shipping issue instead of just resending the cards which wasn’t an option but I still have not received a refund and it has been weeks. For such a large corporation I can’t believe how scammy they are I want my freaking money back this is ridiculous