Fanatics CollectReviews of fanaticscollect.com

Honest and trustworthy company.

I am someone who is new to the world of breaking and auctions through fanatics and just in general. I've had 3 interactions on fanatics and about 8 on a competitive app. There service through breakers/auctioneers is night and day. To get such negative treatment while asking questions to breakers/auctioneers is totally unacceptable and unfair as i am spending and paying for my service. The worst part these are certified fanatics approved shows so it doesn't look good on the brand when they act this way. I don't know if people of the competitive app are so fully worried about their ratings but they fully are respectful and always making sure that everyone is aware of things going on. As of now my rating stands but as I continue to use i hope and pray that it adjust. Thank you.

I've opened a few support tickets and they all have been addressed well. One thing I would like when reporting issues with item mislabeled, we get rewarded for helping improve the platform.

Update (Aug 16, 2026): Bumping to 3 stars. After escalating, a VIP Customer Experience rep (Jose) stepped in, confirmed the buyer initiated an ACH payment on Aug 14, and provided clear transaction timestamps and expectations. While I appreciate the direct communication and effort to resolve this, the main platform still displays "Awaiting Payment" with no indication of ACH processing, which causes unnecessary stress for sellers. The issue is currently being monitored, and I will post a final update once fully resolved.

My biggest complaint about customer service is when I ask for a card value increase and I supply multiple higher value comparisons for the same card, it is almost aways ignored or denied. For example I got a 7.5 grade on a Mike Trout rookie card. They appraised it at $10.00. I showed them 16 RAW cards valued at $30-50.00. They responded with a $5.00 increase. This graded card should be worth than Raw cards, even a 7.5 is worth more than $15.00. This problem lowers my vault value and the commission they get on each card. I have many examples of this problem. Their reliance on card ladder is a bad idea. It consistently undervalues cards.

Honestly, they handled my concern pretty well. I had a pending wire transfer purchase, they checked it on there end, and made sure it was completed pretty fast. So I’m good thank you

This has been the worst customer service experience I have ever had with a company and to top it off somebody reached out escalated it to management it’s been 5 days and I still have not received a response. This is 5 days on top of the month and a half I have been waiting for my 1100 order. My items are missing I was told I was getting refunded they found the items I’m guessing cancelled the refund (this was days after I was told I was getting a refund so after days I was panicking calling the bank wondering where it was) to then reach out back to fanatics for them to tell me they are having FedEx send them back to the item to which they would re issue the items into my vault but it has already been over 45 days I just want the refund like I was told I would originally receive. It’s not August 14th and no update I have not received a response since the 10th and all they said was they were escalating to management. Why can’t somebody call me like a human being instead it’s email and they just message you back whenever they feel like it

STAY AWAY FROM AUCTION ITEMS THE FEES ARE RIDICULOUS AND AFTRR THE FEES THEY PUT YOUR ITEM IN THEIR VAULT AND IF YOU WANT IT SHIPPED TO YOU THEY CHARGE SHIPPING AND PERCENTAGE OF WHAT THEY SAY ITS WORTH! I WON AN ITEM FOR $1300 & WITH THIS SCAM IM IN IT FOR NEAR $1800! STAY AWAY!