Above ground swimming pools and do it yourself pool kits at Family Pool Fun. We provide fast shipping and great customer support on DIY pool kits, swimming pool toys, pool accessories and more.
FamilyPoolFun (familypoolfun.com) has 277 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Eric T.
Terrible. Claims that a standard 18 foot round 52 inch is "custom" so no returns. Fishy. Also returned 3 items we didn't need according to our installer. 25% restocking fee plus they claimed we didn't return one of the items (the most expensive one) even though the UPS weight was indicative of that item (the heaviest one) was in there. Rude customer service. Go elsewhere.
Dee
Would give a 0 star if I could. Have not received my order in over a month. Tried calling only to get a recording during business hours. They never called back. Emailed numerous times sometimes with no response, other times with generic letter stating they are looking into it. “Jay” sent email saying order shipped with no tracking info. That was over two weeks ago. I do not believe this company even exists. Sending letter to BBB along with dispute to my credit card. They charged it right away but you receive NOTHING! Find a reputable company to purchase from because this isn’t it.
Sandi T.
HORRENDOUS AND DONT DESERVE TO BE IN BUSINESS! Don’t give them a penny of your money. Trust me when I say to go elsewhere. Even if it costs a few extra bucks it will be well worth it in the long run. Extremely rude. They have a long horrible track record but you cannot post a negative review on their site. They come across in their advertising as a religious company. Give them a call about a mistake they made and see their true colors. I’ve spoken to quite a few of their reps including the owner. Real nasty arrogant people. Run!
Angie
Horrible. Never order from here. It’s been 11 months and we still don’t have our part. We paid over 700 dollars and Jay never calls us back.
Nickolas C.
Very helpful and quick delivery
Amber S.
Horrible and unprofessional! I bought a $5000 pool last June 2021 and by August 2021 the liner had a rip in the seam. When I called over 20 times and sent approximately 30 emails regarding this matter they simply pawn me off to one person after another. Then they tell me that it’s a manufacturer issue and that they send them the claim. BTW there is no contact info provided for the “manufacturer “ and it has been 7 months with no resolution or any feedback. I left a review on google with a response from “the owner” stating that “it takes time for manufacturer claims” I’ve spent and wasted so much money and water on this problem that they are simply ignoring. Bad business practices. They couldn’t care less!
Glenn J.
I wouldn't order from them. Their shipping policies are not adequately disclosed or communicated. If you do, make sure you ask a lot of questions about who will ultimately deliver and any restrictions that may be applicable. Like delivery company will not come down a residential driveway.
Gwendoline
guys what is matter with you? just make your job please, how can you put something on website and make it possible to order, get money and not deliver it? and I not the only one!
