FamilyPoolFunReviews of familypoolfun.com

Ordered my pool ladder in April. Just finally received it 3 days ago. 4 months And still parts missing, and they direct to support system to figure it out.I would suggest never buy an.Item from them at this point.They still have not cleared mine up.

I purchased a pool online 3/20, received half the order on 4/23, I received a 2nd shipment mid May. When we tried to put the pool together I was missing 4 pieces of the top rail. I emailed Jay (the owner) did reply promptly stating Pam would assist me the following day. I did not hear from Pam so I called, was told no Pam worked there. Jay emailed me a few minutes later saying Christina would help me. Although I was able to order the missing pieces Jay said it may be a good idea to take the pool down since it could be damaged by wind or storms leaving it up and it may take a few weeks to get the missing pieces. After a week I called the manufacturer and ordered the missing parts. I received them in 2 days. (The missing pieces Jay sent were sent to my office under a different name and took several days to receive. ) Again we start to assemble the pool and discover we are missing the platform of the ladder, decided not a big enough deal to bother with familypoolfun, I will buy one. Finally we are set up and ready to install the liner only to discover it is the wrong size and not the pattern I ordered. I have called and emailed familypoolfun. I have not received a response after several attempts to contact them. Totally disgusted and discouraged I went to the local pool company and purchased the correct liner.

Great price on a pool pump, but was a little slow to ship. After purchase I was charged significantly more than the advertised price. Telephone customer service was poor, as they would not answer any questions. I was told to email questions. In the end I got the pump at a good price, but I am left with very little confidence in the company. I won't be a return customer.

I was in a desperate situation with a cracked upper half to my pool filter. Jay the owner personally called to see what was needed. He didn't have the component I needed but was able to track one down through his extensive network and have it delivered to another pool store near our home. I was up and running within two day. Jay makes customer service great again!

BUYER BEWARE! We purchased our pool in 2020 and had nothing but trouble with receiving the order. The pool took months to receive. We called and emailed to no avail. The communication was nonexistent. The pool we originally purchased was out out stock so we received a different pool. When we had issues with the pool liner I wrote the company but never received a response. The pool is less than 4 years old and it's already rusted. Our liner has had 2 rips from the stairs that we purchased from their company (we purchased the steps for $240.00). Due to the lack of communication and ability to assist when something goes wrong, I highly suggest you go with a different company.

Single-handedly the worst big ticket purchase of my life. The company stole thousands of dollars from me after purchasing an above ground pool. They delivered parts to two different sized pools and refuse to help us or right their wrong. We even offered to pay extra for them to send us the parts we need. I would avoid this company at all costs.

Company ordered wrong pool. Said they’d compensate for all of the trouble with store credit. Kept dodging our calls and e-mails. I am expecting the store credit, as previously requested. This company has lied and avoided! I have phone logs and emails…the issues have yet to be resolved. Terrible business and jay Backer is a crook

Do not purchase from this company! I wish my husband had read this reviews prior! We gave Jay an exact diagram of what we needed for our pool cover and what came was not the correct size and we did not realize until our pool people came to put it on. Months back and forth and then a month of no communication. Horrible company, customer service and workers. We have reported this to our credit card company as well as seeking further action. Beware!