FamilyPoolFunReviews of familypoolfun.com

Can’t get ahold of anyone. It’s been 5 weeks still haven’t received a pool. No one will call or email back.

Do NOT order!!! All these people complaining are right!!!! We ordered our pool in June 3rd. They took our money right away, website stated delivery within two weeks. After 2 weeks we asked where is our pool, got the same answer that manufacture did something wrong and it will be shipped two weeks later. Every week we would email with no answer. After five unanswered email, Jay replied with scheduled delivery dates for July. Of course we have not received anything. Also he said if we want to cancel, there are other families waiting for the pool and that manufactures say it will be even harder to get pool next year. What a disgusting manipulation. We just requested a full refund. We are ready to press charges as well. We spent thousands of dollars for leveling the ground and additional pool items. I am disgusted and we won’t let them to get away with playing, lying and manipulating with people like that.

If there was an option for zero stars that is what this company would be rated. They were so quick to reel you in on their website with false information. FIRST of all I ordered my pool in May and just got it 3 days ago without a liner that was included on my order and NOT noted that it would be shipped separately. Which is what the company is saying now. Got an email on Friday that I would receive my liner by this week. However you ask for a confirmation number and tracking number but they can't provide. So let's call the company and now to be told it could be another 2 weeks. So needless to say they got their money while we still have an uncompleted pool. As you can read and see here this is a very dishonest company. I highly DO NOT recommend this company. Shop around at other companies that are straight up honest on their sites even if you have to pay a little more for the pool. It will be worth it in the end.

Do not order from this company, they will rip you off! I ordered a pool in April and was told it would take until end of June to get it. Here it is, end of July with no pool, no refund, and no contact from the company despite several calls, emails and texts. They were very kind and helpful when I ordered, but have now stolen my money and from other reviews, it looks like I'm not the only one.

UPDATE: so when I disputed my charge with paypal the seller had 10 days to reply on the 10th day jay sends out the tracking number that he sent out the pool that day. Thank God i canceled the order through email so i was granted a refund because i already ordered another pool from the pool factory took 12 days after i ordered the pool to get it delievered. DO NOT ORDER FROM THEM it will be a headache. I RECOMMEND YOU ORDER FROM THE POOL FACTORY KEEP LOOKING ON THEIR PAGE THEY UPDATE INVENTORY EVERY DAY.

We live in Ohio and we visited a dealer about a pool. The only one they had available, was way too large for the area we had in our yard. Due to COVID-19, they told us they couldn't get us another pool unless we waited 8-12 weeks, or more. On top of that, they didn't know if they could install it, due to where we lived in proximity to their dealership. Even if they would agree to install it, we were looking at September. Not to mention their installation price was not all inclusive. So, we started looking around for just pools, with a subcontractor to install it. We called every dealership within a certain mile radius from our home. No one could get us a pool. We then resorted to shopping online. Every web dealer from our home to Georgia, had their pools marked as Out of Stock. We came across Family Pool Fun, and they told us they could get us one. I placed the order and Jay text me that evening to ask if I had any unanswered questions about their pools. Andrea followed up soon after with a phone call to confirm our order. She told us roughly four weeks, but that she couldn't say for sure, due to COVID-19, it may take longer. Jay responded to my text message a little over a week ago that it was due to ship by late last week. It arrived today and everything that we order was on the pallet. The pallet was in great shape with shrinkwrap and strapping! Saia was the carrier who brought it, which it did take them 7 days to ship our pool less than a 6 hour transit. A total of 7 weeks from the time we placed our order until it delivered. But you must understand, we live in a rural part of Ohio and with all of the issues with COVID-19, things are at a crawl. None of these things are to be taken out on Family Pool Fun. It is not fair to mock someone's faith, or accuse them of being thieves and liars. They took the time to put us on a list that others were not even willing to do. Some dealers wouldn't even return our calls. So thank you Family Pool Fun for what you did for our family!

Back in April we ordered a pool heater, a solar cover, and a pool light. I guess we were lucky, because at least the heater and the solar cover arrived. We never received the pool light. I have have called, (at first they answered) and emailed. Now they never answer and they send emails back saying they are looking into it, but never reply. Very frustrated. I want my $200.00 back! Don't take a chance on this company! Order from a place where you can call and talk to a person so you know if there is a problem you can talk to someone and get it worked out.

A master class in bad customer service. Jay and his partner/brother Jeff operate Backer Wencel Incorporated. This holding company operates familypoolfun, familygokarts, and some Lucas Oil distribution derivative. In addition to these web properties, they offer "e-logistic" services (insert irony here) and dabble in private equity lending?! (where is your refund monies?) *helpful hint for those seeking something do to make the sting of being marginalised away. Jeff Backer is a member of the Minnesota House of Representatives....He is also up for reelection this year. Pro tip - sending emails to the various MN House entities charged with member ethics oversight is just a google away.... My pool saga. Ordered pool May 27th. Confirmed with Andrea during "confirmation" call that the pool was in stock (pro tip #2 - they stock nothing). One week later I receive an email stated that their pool distributor missed a delivery from the manufacturer. New ETA, 1st week of July (red flag #1 - I was bcc'd on the email) This was a form letter to presumably everyone that order a pool from that given manufacturer/distributor. I suspect everyone received that email. Ok fine. The combination of Covid supply chain disruptions and the fact this is a "luxury" item quelled my annoyance. Two days before the end of the 1st week of July where one would have expected a shipping notification..nothing. I proceeded to use the given channels of recourse only to be ignored. I turned to the interwebs and found the relationships that I mentioned in the beginning and contacting Jay and copying everyone that had some skin in the game..... I received a reply in 7 minutes...... I respectfully asked for a full refund and Jay kept replying with "are you sure you want to cancel?" to which I confirmed each time of the 3 times he asked. The really messed up thing is that I one of the responses he quipped, "your pool will go to another family that is waiting".... I found this tragically funny and confirmed to me his God fearing manner is a weakly clad facade. Long story longer I disputed the charge with my CC company and order a pool from thepoolfactory on July 9th. I received it on July 20th. It was easy. They picked the phone up on the 2nd ring when I wanted to confirm they had the unit in stock. (pro tip #3 - they have stock, in a warehouse, on their property) best of luck to all those unfortunate enough to have had to deal with this company..... email is your friend, squeaky wheel.....