Family Panda Reviews | Read Customer Reviews of familypanda.co

Family PandaReviews of familypanda.co

3.4577 reviews
Wedding & Party
454 Las Gallinas Ave, San Rafael, CA, California

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Family Panda

About Family Panda

In 2017, a bunch of artists with a passion for limited edition t-shirts started selling designs on Facebook fanpage. In 2018, Family Panda brand was officially launched. At Family Panda, you will find perfect gifts for your family, such as mugs, apparel, blankets and home décor ideas on all occasions. Our artists and loyal followers are the creative blood in our cottony veins. We thrive on their ingenuity, bringing only the best designs to life.To find out more about Family Panda and to read some Frequently Asked Questions, please go to our service section, or you can always contact us using our contact page.

Family Panda (familypanda.co) has 577 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: familypanda.co
Website: familypanda.co
Category: Wedding & Party
Location: CA, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 62% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Family Panda reviews

577 approved reviews, newest moderated first

DAVID O.
Nov 23, 2020
Daughter necklace from mom
The necklace is beautiful. The only thing that is a little disappointing is that the lettering is so small you can’t really make out what it says. Maybe a card or written description sent along with the necklace would be helpful. The delivery was very timely.
Response from Family PandaDec 5, 2020
Dear David, Thank you for your feedback and your brilliant suggestion! We will definitely send your review to our team so we can try to improve our products and services. Best regards, Queen from Family Panda.
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Janet H.
Nov 21, 2020
The wait time was the problems I'm…
The wait time was the problems I'm sending these to Texas and want them to get there soon because of all the confusion thank you finally received janet
Response from Family PandaNov 25, 2020
Dear Janet, Thank you for supporting Family Panda. We have updated your order status via your email, and we will keep you updated with the tracking details until your order reaches you. Best regards, Queen from Family Panda.
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Samantha N.
Nov 20, 2020
I ordered about 3 weeks ago and still…
I ordered about 3 weeks ago and still haven't even received my tracking info. I know my product was personalized which generally takes longer but sheesh! I reached out via email and all they could tell me was COVID was slowing down processes.... still waiting
Response from Family PandaNov 25, 2020
Dear Samantha, We are sincerely sorry for the long wait. We hope you have found our email with the tracking number of your order and please rest assure that we will keep you updated with the tracking details via current email conversation. As our apology for the long wait and thank you for your support, we would also like to offer a unique 10% discount coupon just for you (applied for your future purchase with us), you can use it for this Christmas or some other time that you prefer: snembhard Once again, we are sorry for this negative experience and we will try harder to improve the shipping process and avoid this issue in the future. Best regards, Queen from Family Panda.
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CH
Nov 18, 2020
Took 6 days to get an update on order
Took 6 days to get an update on order
Response from Family PandaNov 19, 2020
Dear Carol, We are sorry if you feel unhappy with our service and we would like to apologize for any inconvenience this may have caused. We hope you have received our latest email to you as we were notifying you that your order had been delivered to your front door. Please let us know if you received the mug or not so we can support you if needed. If you received it, we would love to hear how you feel about our product. Best regards, Queen from Family Panda.
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Daniel
Nov 18, 2020
I order my package almost a month ago…
I order my package almost a month ago and still haven’t received it . I can’t track it and overall Terrible service.I wouldn’t recommend this to anyone...
Response from Family PandaNov 19, 2020
Dear Daniel, Please do not worry since your order is still in transit and expected to be delivered on November 23rd. You can check our email which includes the tracking link to track your order's whereabouts. Rest assure that we will keep you updated with the delivery details until your order arrives at your address. Thank you for your support in this matter and best regards, Family Panda.
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Craig S.
Nov 15, 2020
Very slow shipping
Very slow shipping. Customer support sucks.
Response from Family PandaNov 18, 2020
Dear Craig, We apologize for any unpleasant experience you had with us. Our Customer Service team sent you an email regarding the issue with your order, could you please check your mail box so we can assist you further on this matter? Thank you for your time and we wish you good health. Regards, Family Panda Support Team.
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Celina G.
Nov 13, 2020
Am not satisfied with your service…
Am not satisfied with your service because a few months ago I order a mog and never received
Response from Family PandaNov 16, 2020
Dear Celina, We are sorry for the negative experience you had with us. Our Customer Service has sent you an email, could you please check it so we can support you? Thank you for your cooperation and we wish you good health. Best regards,
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James O.
Nov 11, 2020
Great place
Great place great value
Response from Family PandaNov 12, 2020
Dear James, Thank you for your kind words. We are happy to learn that you are happy with our products and services. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Best regards, Family Panda Store
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