Familycustom GiftsReviews of familycustom-gifts.com

Familycustom Gifts reviews

100 approved reviews, newest moderated first

Roch L.
Mar 3, 2023
We love the quality and picture is very…
We love the quality and picture is very realistic keep up the good work 👏
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doris M.
Mar 1, 2023
I had a very poor experience with your…
I had a very poor experience with your company. I did not give you a five star rating, i give you a negative experience. I have tried to contact you several times. This package arrived today, with no sheets, none, zip, zero. THERE WAS A BEDSPREAD, AND 2 PILLOW CASES!!!!! I ordered a set of queen size sheets with 2 pillow cases. PLEASE SEND THIS TO YOUR COMPLAINT DEPT. Doris Martinson
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Ansie
Feb 21, 2023
Trusted Vendor
Good communication from vendor and the product arrived promptly.
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Kris D.
Feb 14, 2023
It has been a month since I ordered and…
It has been a month since I ordered and still waiting.
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Carmen R.
Jan 13, 2023
Who dat!!!!
The Saints shoes I ordered was beautifully designed, my husband was extremely impressed with it. He put it on and said it was very comfortable. I’m so glad I made the right choice in buying those shoes.I will gladly get something else to buy from y’all in the future.
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matt P.
Jan 11, 2023
Great products and delivered in time…
Great products and delivered in time for Christmas. Highly recommend
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Paul S.
Jan 8, 2023
No Proof Provided
Stated their would be a proof emailed prior to production. Never received a proof. Product is a quilt, a very thin, lightweight quilt. Not a blanket by any means.
Response from Familycustom GiftsJan 9, 2023
Hello, We are so sorry to hear about your experience with your order. Please kindly be ensured that this is only an unfortunate & uncommon issue. We have already reached out to rectify this for you. Please check your email.
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Carly
Jan 8, 2023
Way overpriced for something so small…
Way overpriced for something so small you can barely read the names. It is poorly made. I was very disappointed and embarrassed to give them as gifts.
Response from Familycustom GiftsJan 9, 2023
Hello, we are sorry to hear about your negative service experience with the order and would like to apologize. Your feedback gives us an opportunity to improve our services. Your complaint has also been shared with the customer management team so they can further investigate this matter. We strive for a 100% satisfaction rate in terms of customer satisfaction, and while we’ve fallen short, we will ensure this never happens again.
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