Veronique B.
Size is not correct
Size is not correct, ordered for a full bed and received a twin size litterally. It’s pretty thin too

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Familycustom Gifts (familycustom-gifts.com) has 100 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Veronique B.
Size is not correct, ordered for a full bed and received a twin size litterally. It’s pretty thin too
Paul S.
Stated their would be a proof emailed prior to production. Never received a proof. Product is a quilt, a very thin, lightweight quilt. Not a blanket by any means.
Response from Familycustom GiftsJan 9, 2023
Hello, We are so sorry to hear about your experience with your order. Please kindly be ensured that this is only an unfortunate & uncommon issue. We have already reached out to rectify this for you. Please check your email.
Joni J.
The comforter that I ordered for my grandson personalized with his name and then the Padres colors was really thin. I kept it because my grandson wanted that for Christmas but the quality wasn’t what I would have expected.
Response from Familycustom GiftsJan 9, 2023
Hello, We are sorry to hear about your negative service experience with the order and would like to apologize. Your feedback gives us an opportunity to improve our services. Your complaint has also been shared with the customer management team so they can further investigate this matter. We strive for a 100% satisfaction rate in terms of customer satisfaction, and while we’ve fallen short, we will ensure this never happens again.
Ronnie M.
The item was not like the image the color of my product is faded blue and orange i was going to return them and I changed my mine because I waited so long for them only to be disappointed.
Response from Familycustom GiftsDec 9, 2022
Hello, We are so sorry to hear about your experience with your order. Please kindly be ensured that this is only an unfortunate & uncommon issue. We have already reached out to you ASAP to rectify this for you. Thank you very much for sharing this, for us to learn more about the issue. We will proceed to resolve it ASAP
Unsatisfied C.
Communication regarding delivery was horrible. Ordered a queen sized sheet and got an oversized blanket. Will never order again.
Response from Familycustom GiftsDec 8, 2022
Hello, We are sorry to hear about your negative service experience with the order and would like to apologize. Your feedback gives us an opportunity to improve our services. Your complaint has also been shared with the customer management team so they can further investigate this matter. We strive for a 100% satisfaction rate in terms of customer satisfaction, and while we’ve fallen short, we will ensure this never happens again.
Ronda N.
The two items I ordered are of unsatisfactory quality. If you plan to use their bedding for warmth you are in for a shock. The blankets I ordered are basically two sheets sewn together.
Response from Familycustom GiftsJan 10, 2023
Hello, We are so sorry to hear about your experience with your order. Please kindly be ensured that this is only an unfortunate & uncommon issue. We have already reached out to rectify this for you. Please check your email.
Kyle M.
Product was as described it it took much longer than it said it would to arrive.
Response from Familycustom GiftsJan 10, 2023
Hello, We are so sorry to hear about your experience with your order. Please kindly be ensured that this is only an unfortunate & uncommon issue. We have already reached out to rectify this for you. Please check your email.
Cheryl K.
Received the decal but there were no instructions on how to attach and it is crinkled
Response from Familycustom GiftsJan 10, 2023
Hello, We are sorry to hear about your negative service experience with the order and would like to apologize. Your feedback gives us an opportunity to improve our services. Your complaint has also been shared with the customer management team so they can further investigate this matter. We strive for a 100% satisfaction rate in terms of customer satisfaction, and while we’ve fallen short, we will ensure this never happens again.