Jason P.
Family Court direct took my $700 just…
Family Court direct took my $700 just to print me out some papers I could have printed myself. The papers they sent were printed on front and back and once I sent them in to the courts and to my ex they got sent back is not filed due to the print being on both sides of the paper. My ex was then alerted prematurely of me trying to seek custody of my son and used the power of the state that supports her and I haven't seen my son since. Thank you very much family direct court you took my money and ruined any chances of me being involved in my son's life. I figured you guys were just a scam and my trusting nature got the best of me again. So now six years later I get this email about your services. And to be honest, that experience changed me totally as a man. I don't have that nature to trust anymore and I don't believe you or the family court systems are looking out for the betterment of families. the fatherlessness of America has lived so Iso thank you for aiding in that.
Response from Family Court DirectJul 9, 2020
Hi Jason, We are so sorry for what you have experienced, and that you have not been able to see your son. Our heart goes out to you. You have been through so much, and in a time that you needed our services, we did not step up to the plate. We truly apologize for not delivering to you exemplary services. You deserve the best, and it upsets us that we did not deliver that to you. We truly care about you and your case, and helping you with custody of your son. We'd like to thank you for taking the time to leave this review. We will take this back to our team and use this as a growing and learning experience. The way you feel is not something anybody should feel, and certainly not as a result from our services. If you felt up to it, we would greatly appreciate if you could email us at [email protected] with more details on your case. Our Customer Satisfaction Department has been notified and will keep an eye out for your email. If there's anything we can do to help resolve this, we would love the opportunity to do so. We wish you and your son the best, and hope you can reunite with him in the near future. Best, and Humble Wishes - FamilyCourtDirect