Family Court DirectReviews of familycourtdirect.com

Response from Family Court DirectJul 10, 2020

Hi Sabrina, First off, we're sorry you're going through this. You're a warrior for being a working single mom, we know that isn't easy. Our primary goal is to help you resolve your issue so you can enjoy life with your child, and we are passionate about reaching that goal. We don't ever want you to feel dissatisfied or like our service was not beneficial to you. Could you please contact us at [email protected] with more detailed information on your case? Our Customer Satisfaction Department will keep an eye out for your email. Kind Regards - FamilyCourtDirect

Response from Family Court DirectJul 10, 2020

Hello Devinne, We are very sorry to hear that you were not satisfied with our services, and that you did not win your case. We would like to make it very clear that we do not represent you in court. We also make a point to outline this in our discussions that we will not be there and that you are self represented. We are not in control of the outcome or the decision of the courts. Could you please contact us at [email protected] with some information on your case? Our Customer Satisfaction Department will keep an eye out for your email. We don't want you to ever feel dissatisfied, and hope we can help with a resolution for you. Kind Regards - FamilyCourtDirect

Response from Family Court DirectJul 10, 2020

Hi Broderick, we apologize that you didn't find value in our services. According to our records, we provided documents for your initial request in CA, then provided additional documents for TX, which were filed. We do not have control over the outcome of the case. We're surprised to hear that we were hard to get a hold of, as our system make it easy to respond via email, text or you normally get a call back within 24 to 48 hours. Again, we apologize that you were unsatisfied with the services and documents provided, however we believe if given the chance to have fulfilled the services all the way through you could have had a better experience. Please reach out to us at [email protected] as we would love to learn more about how we can make this a better outcome. Kind Regards - FamilyCourtDirect

Response from Family Court DirectJul 10, 2020

Hi Rosemarie, Thank you for taking the time to leave a 5-star review. We're happy to have provided you excellent service. That is very important to us! Kind Regards - FamilyCourtDirect

Response from Family Court DirectJul 10, 2020

Hi Shaundi, We're sorry to hear that you are dissatisfied. We provide limited scope Document Services so when the scope of the matter fits the services we provide it can be a great value. Looking at your case notes, we see that we provided the requested documents, you filed them, then we never heard back from you. Could you please contact us at [email protected] with more detailed information on your case? Our Customer Satisfaction Department will keep an eye out for your email. We don't want you to ever feel dissatisfied, and hope we can help with a resolution for you. Kind Regards - FamilyCourtDirect

Response from Family Court DirectJul 10, 2020

Hello Cal, We apologize for the trouble you had while filing, as that is never intended. The team does do extensive research into each case to make sure that all appropriate forms are included. Looking at your case notes, we can see that the documents were created and updated multiple times with the information that was provided to us. We received approval from you that these documents were correct and ready to file. We do see that you notified us of the missing local form, and we made sure to email that out to you immediately. While we try to be perfect, occasionally mistakes do happen and we are sorry. Could you please contact us at [email protected] with more detailed information on your case? Our Customer Satisfaction Department will keep an eye out for your email. We don't want you to ever feel dissatisfied, and hope we can help with a resolution for you. Kind Regards - FamilyCourtDirect

Response from Family Court DirectJul 3, 2020

Hi Demario, you are so welcome! We always appreciate when hard work is recognized. That's what we're here to do, work hard for you and your family. Thank you for the 5 star review! Best Wishes - FamilyCourtDirect

Response from Family Court DirectJul 14, 2020

Hi Katie, We are sorry to hear you feel that way, we assure you we don't ever want you feeling like we haven't provided the proper level of service. Looking at your case notes, we see that your documents were completed with all information provided to us by an attorney in Iowa. Unfortunately we are not able to provide legal advice, and we do not have control over the other parties in our network. We make it our mission to ensure you have the best experience and outcome possible with what we have within our control. Could you please contact us at [email protected] with more detailed information on your case? Our Customer Satisfaction Department will keep an eye out for your email. We don't want you to ever feel dissatisfied, and hope we can help with a resolution for you. Best Wishes - FamilyCourtDirect