Family Christmas Pajamas By Jenny was founded in 2020 by Jenny & Steven to scratch your insatiable itch for cute, funny, popculture-y Pajamas. Since then, we have made it our goal to provide the best possible experience for you! As we grow and evolve, we have made it our priority to ensure that there is always a real person who can help you with whatever you need.
familychristmaspajamasbyjenny.com (familychristmaspajamasbyjenny.com) has 238 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Website
familychristmaspajamasbyjenny.com
Category
Clothing & Underwear
Location
Chatsworth, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 83% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Pajamas by Jenny did everything to make sure my family pajamas made for our Christmas!!!!
Response from familychristmaspajamasbyjenny.comDec 6, 2025
Hi Peggy,
Thank you so much for your wonderful review! 🌟 We’re absolutely delighted to hear that your family pajamas arrived in time and helped make your Christmas special. It means the world to us to know that our efforts made your holiday a little brighter.
We’ll continue doing our very best to ensure every customer is happy with their purchase — from design to delivery. Thank you again for sharing your experience and for being part of our Family Christmas Pajamas By Jenny family! 🎄❤️
Warm wishes,
Jenny
Family Christmas Pajamas By Jenny
CB
Cynthia B.
I would give zero stars but otherwise…
I would give zero stars but otherwise would not be given the platform to tell you this “company”, if legit, is absolutely the worst. I have in the past ordered family matching Christmas PJs for years from PajamaGram with never an issue. It’s a tradition. But this year, so I wouldn’t risk duplicating, I decided to order from this company. The 12 sets of pajamas arrived and were not even close to what was pictured on their website; ( whoever is making the pajamas is possibly colorblind) and the overall quality so bad I am hesitant to donate them to a local shelter. Do NOT WASTE YOUR MONEY. And I have tried repeatedly to contact them by phone, email and text. No response. Zero customer service
Response from familychristmaspajamasbyjenny.comDec 3, 2025
Dear Cynthia,
First and foremost, we sincerely apologize for the frustration and disappointment you’ve experienced. We truly value every family who chooses Family Christmas Pajamas by Jenny, and it’s very upsetting to hear that your order did not meet expectations.
After reviewing your message, we can confirm that our customer support team has attempted to reach you, but it seems your reply may not have come through. Could you please double-check your spam or junk folder? Occasionally our messages are directed there by mistake.
We are also reaching out again via both email and phone to make sure we connect as quickly as possible. Please rest assured that we take your feedback seriously and are fully committed to resolving this matter to your satisfaction.
We understand that holiday traditions are special, and we want to make sure your family’s experience with us ends on a happy note.
Kindly reply the email cs@familychristmaspajamasbyjenny, and we’ll personally take care of your concern right away.
Warm regards,
Jenny
Family Christmas Pajamas By Jenny
SA
Sandra
Low quality, multiple errors, absent customer service
Follow Up Review After Company Reply:
Thank for replying to my review. I did receive an email from Liora after several text messages, another email to corporate, and numerous attempts to contact the company via the two phone numbers listed on the site and in tracking emails. It should not be this difficult to connect with customer service. The site advertises a satisfaction guarantee and multiple methods of contact. I understand it is their busy season, which would make me think they would have extra staff and attention to service and detail. I have spent significantly more time on this than I want to or anticipated. I did receive a partial refund this morning for the incorrect items. This leaves me having spent in excess of $140 for items that will never be used. I have requested numerous times to receive a phone call to discuss the situation, which has not happened.
This is not an acceptable resolution and the email that I sent to corporate described why this is problematic. What I explained is that one of my family members is on the autism spectrum and is afraid to fly. As a result of this, we have not all been together since 2011. For this particular gathering, he is taking a 3 day train ride (is actually on that train right now) each direction from Pittsburgh to attend a holiday gathering in California. I would never have ordered for half of my family members. There is no ability for us to use the items together and, frankly, they are not high enough quality that we would wear them outside of the fun and whimsy of matching together. I am very disappointed with this response, as it obfuscates the way the service and product that have been delivered are asymmetrical with the satisfaction guarantee, ease, and quality that are promised. I am willing to change my perspective if and when they deliver the guarantees that their marketing message promises.
Original Review Prior to Company Reply:
Received my pajamas on the Saturday after Thanksgiving, even though I ordered with enough time to arrive prior, based on the guidelines on their site. The material is low quality and scratchy. Two of the items were incorrect. Despite their satisfaction guarantee and multiple phone numbers listed on their website, no one answers the phone. They send an auto generated text and the response to my concerns seemed AI generated. After they texted me twice and I stated that I did not want new items delivered in another month long after my family gathering, they stopped responding to me altogether. Do not waste your hard earned dollars. I wish I had not wasted mine.
Response from familychristmaspajamasbyjenny.comDec 3, 2025
Hi Sandra,
Thank you for taking the time to share your feedback — I’ve carefully reviewed your order, and I truly apologize for the mistakes with the two incorrect items you received. It was completely our error to resend those, and to make up for this inconvenience, we’ve issued a full refund for the affected items.
Regarding your support experience, I want to assure you that Liora, one of our team members, has been the one assisting you — our support is 100% handled by real, caring humans, not automated bots. I’m very sorry if our responses gave a different impression.
We also appreciate your reminder about the delay in communication. We’re currently reviewing our customer service process to ensure that every message is answered promptly and clearly moving forward.
Thank you again for your patience and for bringing this to our attention. We truly value you and hope to have the opportunity to deliver a better experience in the future.
Warm regards,
Jenny
Family Christmas Pajamas by Jenny
HM
Heidi M.
Excellent customer service!
Excellent customer service!
Response from familychristmaspajamasbyjenny.comDec 2, 2025
Hi Heidi,
Thank you so much for your wonderful 5-star review! 🌟 We’re thrilled to hear you had an excellent experience with our customer service — that truly makes our day.
Wishing you and your family lots of cozy, joyful moments in your Christmas pajamas! 🎄❤️
Warmly,
Jenny
Family Christmas Pajamas by Jenny
MD
Markos D.
Order elsewhere if you want your order
Canceled my order after sitting on it for two weeks making it even more challenging to get what I needed in time.
I've now paid a second time while they take their time reimbursing my money and I needed to pay for expedited shipping on top of it.
Response from familychristmaspajamasbyjenny.comDec 2, 2025
Hi Markos,
I’m so sorry for the trouble with your order — that’s definitely not the experience we want for our customers. Normally, if there’s any issue or delay, we always notify right away so you can plan accordingly.
Could you please share your order ID so I can check what happened and help resolve this quickly for you?
Thank you for giving us the chance to make it right.
Warm regards,
Jenny
Family Christmas Pajamas by Jenny
AG
Agnes
Deceived and disappointed
I ordered these pajamas about a month ago and they are sitting overseas somewhere!! You claim to be a husband and wife team from California, which is not true. You are deceiving people and I will be sending reviews out wherever I can so others will know not to order from you. I don’t even want these pajamas now they are gonna be coming too late for my grandchildren. I would like a refund which I know is going to be a joke trying to get. The communication has not been good and his pajamas were expensive. I hope others read this and will not order from you.
Response from familychristmaspajamasbyjenny.comNov 28, 2025
Hi Agnes,
We’re so sorry to hear about your experience — this is absolutely not the kind of service we want you to have. If your order has been stuck for about a month, it’s clear that something has gone wrong, as our deliveries never take that long under normal circumstances.
Please reach out to us directly at [email protected] with your order number so we can look into this immediately. If the package is lost in transit, we’ll be more than happy to resend your pajamas via Express shipping or issue a full refund, whichever you prefer.
We truly appreciate you bringing this to our attention, and we’ll do everything we can to make things right.
Warm regards,
Jenny
Customer Care Team
Family Christmas Pajamas By Jenny
MH
Maribeth H.
Best quality ever
I order family pajamas every Christmas and this year was very pleasantly surprised by the high quality of this product! My 10 year old grandson loved the pockets. I appreciate the message. And the customer service is outstanding!
Response from familychristmaspajamasbyjenny.comNov 28, 2025
Hi Maribeth,
Thank you so much for your wonderful 5-star review! 🌟 We’re absolutely thrilled to hear that you and your family loved your Christmas pajamas, and it makes our hearts happy to know your grandson enjoyed the pockets too — such a sweet detail to notice!
We truly appreciate your kind words about our quality and customer service. As a small family-run brand, feedback like yours means everything to us and inspires us to keep making cozy, meaningful products for families to enjoy together.
Wishing you and your loved ones a joyful and comfy holiday season! ❤️🎄
Warmly,
Jenny
Customer Care Team
Family Christmas Pajamas By Jenny
JC
Jessica C.
We ordered the basketball snowman for…
We ordered the basketball snowman for our family Christmas and they were perfect for us. Everything fit as it should except for my top (XL), I had to exchange my top for a bigger size and they were quick to help with my exchange. Will definitely be purchasing from here in the future as well!
Response from familychristmaspajamasbyjenny.comNov 28, 2025
Hi Jessica,
Thank you so much for your amazing 5-star review! 🎄 We’re delighted to hear that your family loved the Basketball Snowman pajamas — they sound perfect for a fun Christmas together! We’re also so glad our team could assist quickly with your exchange and make sure your top fit perfectly.
It means a lot to know you had a great experience with both our products and service. We can’t wait to help you find something just as special for your next family holiday!
Wishing you and your loved ones a joyful and cozy Christmas season! ❤️
Warm regards,
Jenny
Customer Care Team
Family Christmas Pajamas By Jenny
