Family Christmas Pajamas By Jenny was founded in 2020 by Jenny & Steven to scratch your insatiable itch for cute, funny, popculture-y Pajamas. Since then, we have made it our goal to provide the best possible experience for you! As we grow and evolve, we have made it our priority to ensure that there is always a real person who can help you with whatever you need.
familychristmaspajamasbyjenny.com (familychristmaspajamasbyjenny.com) has 238 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Website
familychristmaspajamasbyjenny.com
Category
Clothing & Underwear
Location
Chatsworth, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 83% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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2.5 Stars. The pjs are cute. Even though they are super expensive I knew they wouldn't soft and cottony - and thats okat. The pattern is cute. What is off is the sizing and color. I ordered red. They are orange/coral. Based on their size chart, I ordered the appropriate size and they are huge. It stinks you can't exchange them for a different size. They say they are custom but I don't see how. They don't have names on them or anything. Oh well - expensive mistake.
Response from familychristmaspajamasbyjenny.comOct 3, 2026
We’re sorry the pajamas didn’t meet your expectations. Our customer service team has contacted you directly to help resolve this. For the sizing, please rest assured that if the actual measurements don’t match our size chart, we’ll send a replacement at no extra cost. Regarding the color, the product shown is a red-orange shade, though it may appear slightly different depending on lighting and screen settings. We truly appreciate your feedback and the opportunity to make this right.
JR
Joshua R.
Disreputable company with no regard for their customers.
My wife ordered pajamas from this company, and we were utterly disappointed with the quality. I contacted customer service to initiate a return. They responded saying that these were "custom made" and therefore no returns could be accepted. We did not order custom printed pajamas, they were one of the listed styles with no customizations made to them. There were no indications at all on the product page that these were, in fact, custom. I offered to pay for return shipping just to get my money back. They offered me a 15% credit. I refused and said I was going to dispute the charge if they didn't offer me a refund. They came back and offered me 25%. I stopped bothering with them. After a few days they came back and offered me 30% to keep them. I waited until I had full resolution so others can see that they will win a chargeback if they are dissatisfied with this company. Their entire model is very scammy and they do not stand behind their product. I would urge anyone who is considering a purchase with this company to think twice. And, if you find yourself caught, take a screen shot of the product page and the returns page and use it to win your dispute with your credit card company.
WC
William C.
Poor customer service...look elsewhere
We only received part of our order, when we reached out to customer service we were told they would ship the product. We never received the missing product and are now being told we have to pay $15 of additional shipping or can receive only a 50% refund on the missing item. We have already spent several months going back and forth with customer support with no progress on resolving the issue. I don't mind when mistakes are made as long as the company stands behind their product, and does the right thing in the end. However based on our multilple attempts to resolve this i am not hopeful anything will be done. We are now in February and still trying to get my order fixed from November.
Response from familychristmaspajamasbyjenny.comJan 23, 2026
Hi William,
We’re truly sorry for the inconvenience you’ve experienced — we completely understand how frustrating it must be to receive an incomplete order, especially during such a special season. Please accept our sincere apologies for the trouble.
To help us check this further, could you please provide a photo of the package you received (including the shipping label and contents)? We’re concerned that one of the items may have been lost in transit, and this photo will help our team investigate with the carrier right away.
Once we have that information, we’ll make sure to find the best and quickest solution for you — whether it’s reshipping the missing item or arranging an alternative resolution.
Thank you so much for your patience and help, William. We truly appreciate it and want to make this right for you.
Warmly,
Pajamas By Jenny
AD
Adee D.
BE WARNED! DONT BUY FROM THIS COMPANY
This was one of the worst customer experiences I’ve ever had with a company.
I placed a large order in November—11 pajama sets for my family—for Hanukkah, ordering well in advance to avoid any issues. I even emailed the company ahead of time to confirm delivery by December 11, as we were leaving town. I was explicitly assured the order would arrive on time.
I was also confident because the company’s website listed a Los Angeles address just down the street from my home, so I had no reason to worry about delays.
After placing the order, I received no shipping updates, which prompted multiple follow-up emails. Long story short, the pajamas arrived around December 19, well after Hanukkah. I attempted to refuse the delivery, but the package was still delivered.
I then requested a partial refund, which the company initially agreed to—only to later reverse their decision. They claimed that all orders are custom-printed in China and therefore non-refundable, despite the fact that their website clearly states returns are accepted within 30 days.
To make matters worse, the quality is horrible. The product looks great online, but in reality it’s cheap, uncomfortable polyester that no one would want to sleep in—especially at this price point.
Between the missed delivery, misleading information, refusal to honor their own return policy, and extremely poor quality, this experience was incredibly frustrating.
I strongly recommend staying away from this company.
Response from familychristmaspajamasbyjenny.comJan 23, 2026
Dear Adee,
We’re truly sorry to read about your disappointing experience — this is not at all the level of service or quality we want for our customers, and we understand how upsetting this situation must have been, especially since your order was meant to be a special part of your family’s Hanukkah celebration.
Please accept our deepest apologies for the late delivery, the confusion regarding shipping timelines, and the frustration caused by conflicting information about returns. We also regret to hear that the pajamas did not meet your expectations in terms of quality. Your feedback is very important to us, and we take it seriously as we continue to improve both our communication and our product standards.
To help us review this more closely and find the best possible resolution, we’d really appreciate if you could reply with your order number and any photos or details about the product quality. Our customer care team will personally re-check your case and work with you toward a fair solution that feels right.
Again, we’re so sorry that your experience did not reflect the care and joy we hope to bring to every family we serve. We truly value your feedback and the opportunity to make things right.
Warm regards,
Pajamas By Jenny
DM
DM
The perfect pajamas for all of us
The pajamas for all of us, were exactly what we needed this Christmas. The pajamas are well made and very comfortable. Unlike pajamas ordered from other sites, there is no need to size up in fear of the pajamas shrinking. The pajamas are a perfect fit!
Response from familychristmaspajamasbyjenny.comJan 23, 2026
Dear DM,
Thank you so much for sharing your kind words and leaving us a 5-star review! We’re absolutely delighted to hear that your family’s Christmas pajamas were a perfect fit and that you found them comfortable and well made.
It warms our hearts to know that our pajamas added a little extra joy and comfort to your holiday season. Your feedback means the world to our small team — it reminds us why we love what we do!
We truly appreciate your support and hope we can bring more cozy moments to your family for many holidays to come.
Warmly,
Pajamas By Jenny
GW
Gerlinde W.
Great products, Even Better Client Care!!!
Customer goes above and beyond any of my expectations! I have been buying my Christmas PJs from them for years, unfortunately the ones I ordered for my Brother’s family was never received. It was determined that no one was at fault, they however did everything possible, truly valuing customer loyalty! I look forward to my Christmas PJs for next year!
Response from familychristmaspajamasbyjenny.comJan 23, 2026
Hi Gerlinde,
Thank you so much for sharing your thoughtful feedback! We’re truly grateful for your continued support and kind words about our products and customer care. It’s wonderful to hear that our team could assist you and make things right — we always want our customers to feel valued and cared for.
We’re delighted to have loyal customers like you who make what we do so meaningful. We can’t wait to create more cozy moments with your Christmas PJs next year!
With warmest appreciation,
Pajamas By Jenny
DL
Debbie L.
We love ordering our family pajamas…
We love ordering our family pajamas here .
They have fast delivery and a big selection the quality is good .
We always order 2 sets for Christmas and for dogs I love that they match the dogs too .
Response from familychristmaspajamasbyjenny.comJan 23, 2026
Hi Debbie,
Thank you so much for your wonderful review! We’re thrilled to hear that you and your family (and the dogs too!) love our matching Christmas pajamas. It’s such a joy knowing our pajamas have become part of your holiday traditions year after year.
We truly appreciate your kind words about our quality and fast delivery — your feedback means the world to our team. We can’t wait to create more cozy moments for your family next Christmas!
Warmly,
Pajamas By Jenny
FF
Faye F.
The design was so fun that I had to order!…
The design was so fun that I had to order them for myself and my housemate. We were very impressed with the quality of the fabric and with the fit! I needed the largest size and my housemate needed a size small and both worked wonderfully. I can also say they come out of the wash as nice as when they first arrived.
Response from familychristmaspajamasbyjenny.comJan 23, 2026
Hi Faye,
Thank you so much for your wonderful review and for sharing your experience! We’re thrilled to hear that you and your housemate both loved the design, fit, and quality of your pajamas. It’s especially great to know they’ve stayed just as nice after washing — that’s music to our ears!
Your kind words mean so much to our team, and we’re so happy our fun designs brought a little extra joy and comfort to your home.
With gratitude,
Pajamas By Jenny
