Fame and PartnersReviews of fameandpartners.com

Disappointed. That is what I felt after reaching out to this company to inform them that the dress I customized did not fir properly. Instead of trusting their customers, they had a terrible response time and asked for pictures so that they could "deem my request worthy." After complying with their request, they wrote back and requested ADDITIONAL photos. This has been the worst customer service experience and most frustrating interaction I have ever had with a brand. Until my issue is addressed, I will be sharing this experience and warning everyone I know to beware of this brand.

Don’t ever buy from this company. I ordered two dresses and upon receiving them found they were dirty, poor quality and didn’t fit. Of course I returned them but never received my money back. They still owe me $535.45 but haven’t seen a cent!

This is a HORRIBLE Company! DO NOT ORDER!!! It is a scam. The stuff comes from China, and it ends up costing you half the cost of the dress to return it. Material is so cheap. Save yourself the trouble!!!

Horrible returns process. The return portal has been down for over a week and customer support keeps replying with the same canned message of "we'll send you a return label once it's back up". Also, the dresses ship from China.

Disappointed with the quality of dresses. The only way I can return dresses is if I upload photos of them. Otherwise I can't return Even though this was never stated in their return policy. But they did let me know that they missed this information(uploading photos of items to be returned) on their Returns Policy section and addressed this to their team for correction. I have never had a company ask to upload photos for a return. No phone number to contact anyone. Are they Based in LA because the shipment came from China. Buyer beware.

For a company that claims to pride itself on ethics and sustainability, my experience with Fame and Partners could not be further from the ethos they purport to have. I placed an order in January for a Made to Order dress for my upcoming rehearsal dinner. The time frame I was given showed the latest time of arrival as weeks before the date I needed it by. After the window had passed, I reached out to their support team. This is the most poorly run company I have ever experienced. They do not care about anything except their bottom line. They continuously gaslit and lied to me about the delivery date that was provided to me at checkout in January. Even still, they are saying the dress that I purchased only has an 8-10 week make option available while advertising it on their website as 4-7 weeks. My dress will not arrive on time, I have repeatedly told them that if they cannot honor the time frame provided then I have no use for the dress and do not want it. I am now being told that it MIGHT ship from China the week before my event. They refuse to take any responsibility, or offer any explanations instead they just repeat the same 3 sentences over and over despite photographic evidence provided by me that contradicts them. Furthermore, I was told that the dress didn't even begin the INITIAL stage of production until the 7th week after my order was placed. I could not urge you enough to find somewhere else to purchase a dress. Particularly if you are planning to purchase a dress for a Wedding or other specific event. All of their items are made in China despite claiming to be a sustainable, USA located brand. They spend more time trying to scrub bad reviews than actually delivering and following through with the commitments they make at purchase. Zero Stars.

I ordered a dress and it didn’t look good on me and was about 4 inches too short so I wanted to do the “simple” return right away. I went online and turns out I needed to submit a return application so I filled it out and it said I had to wait for approval. It’s been about 3 months and now they are saying I can’t return it because it’s past 30 days.

I am 100% happy with my first Fame & Partners experience for the Strappy Draped Gown! My measurements spanned a few different sizes, so I reached out for advice on which size to get, and the team steered me in the right direction. The dress fits great, I just need to have the straps shortened.