Fame and PartnersReviews of fameandpartners.com

Terrible customer service. Don’t trust them they will play tricks and will Neves send the return label on time. Nobody answers chats or emails and they don’t have a phone number.

Dress didn't fit so tried to return. No return label provided despite 3 emails and phone call. Filed a complaint with BBB and disputed the charge with my credit card.

DO NOT BUY FROM THEM!!! The worst customer service I have ever seen and I shop a lot! Purchased a very expensive dress which did not look in person as it did on site so needed to return. Got approval for return and label-great! Shipped back the next day They now will NOT refund me. SO they have th dress and my money. There is no phone number and numerous emails sent they have not responded to a single one. A disgusting way to run a business.

The dress that I purchased didn't fit. I did the return process and was not given a return label as it said I would. Have emailed two different emails and tried the chat and no one will respond. They don't provide a phone number so there is no way to get a hold of them. SOOO frustrating!!

still trying to return the dress!!!! fame and partners CLAIM their return system is down and can't produce a label for return. i have submitted the photos, filled the claim. they say they will respond when the issue is resolved. this has now been 1 month!!! i dont believe i will ever get my label or MONEY

Ordered a dress and it doesn’t fit. Attempted to return but can’t get anyone from customer service to respond with either the shipping label that was supposed to sent or the correct return address. Do not want to be without the money and the dress so hav yet to return it. If you think you will be able to return it and get your money back, you won’t

DO NOT BUY FROM THEM. This company owes me $176 and will not respond to me. I've sent them 5+ emails. The dress I custom ordered was way too long (their fault). I attempted to return and the website was down, so I emailed with customer service. They said they were having an internal issue with the returns link and to wait and they'd get back to me. I have waited and repeatedly emailed them and still no response. It's been almost a month. I am extremely frustrated and may file claim with my credit card/better consumer bureau.

DO NOT ORDER A DRESS FROM THE OUTLET!!! The website does state that there are customizations to the dresses on the website. However, the back of the Zarita dress I ordered was completely different. Had I known that, I would NOT have ordered the dress. Additionally, the dress was raised so it did not fall where it was supposed to. Needless to say, I am highly upset. And here's the thing, the customizations were on the packing slip, but can't be listed on the website? To add insult to injury, all outlet sales are final. Never again!