FairShake Inc.Reviews of fairshake.com

The amount of bad reviews here kinda blows my mind, and is kind of indicative of how little most people know about the legal system. All FairShake really does Is provides an easy place for consumers to pursue the legal mechanisms available though their contracts with some notable companies. They know what clauses are typical for each industry, and as such have largely automated a clerical process that can be overwhelming for some consumers. My case was with Comcast, which was the company that the Wall Street Journal article about FairShake focused on. Comcast actually lobbied Congress a few years back to try and argue that they were right to strongarm consumers into signing contracts preventing them from suing Comcast because arbitration was a sufficient legal safeguard. This, in my opinion, is incredibly stupid because arbitration typically costs several hundred dollars, and as the WSJ article points out, the average settlement with Comcast is less than $700. Comcast was literally betting on consumers giving up on getting their money back through a bunch of red tape. FairShake is a company that helps consumers call their bluff. I only contacted FairShake after a dozen or so failed attempts to contact Comcast. I simply told FairShake what I was trying to tell Comcast. FairShake threatened arbitration, and in the interest of avoiding arbitration they refunded me the $184 I was asking for, and even in looking deeper into my previous account the realized they had made a mistake on that account as well, refunding me a total of $270. This all happened without having to go to arbitration, and without me having to spend hours scouring my Comcast contract to see what legal rights I had as a consumer. This was well worth the $20 I ended up paying to FairShake.

This company tries to help you deal with disputes with other companies, but whether or not it’s worthwhile seems to depend on just how scammy a company you’re dealing with. People seem to have good luck using FairShake to help with disputes with phone companies, but AirBnB, it turns out, is just too slimy for the service to work. FairShake filed papers for me to take AirBnB to arbitration. I paid a $200 fee to the arbitration company, and then AirBnB told the arbitrator to cancel the arbitration and make me take AirBnB to court anyway. The arbitration company claimed that the fee was non-refundable. Communication with Fairshake throughout the process was poor until I wrote this review. Then a supervisor noticed and took charge and communication improved immensely, though too late to change things. Apparently the arbitration company double charged us for the fee— charged FairShake first, then charged me. Once I disputed the arbitration fee with my credit card, the arbitration company decided to charge the fee to AirBnB “instead”. So until I actually see a refund, it looks like the arbitration company is trying to triple-Bill this same fee! I feel confident that I will at least get my $200 back, probably through my credit card company, and will have to take AirBnB to small claims court to pursue my dispute with them.

I would not give this organization or scam operation any stars but 0 is not a option. I reached out to this organization for support with Comcast. It's been almost 60 days and with no communication from besides a text from a guy saying he was my contact from a number that only receives text messages. I went ahead and sought support from a lawyer. Do not use this service!!!!! You are better off trying everyday or sending a letter on your own threating to sue. All I want is my claim cancelled. I am reporting this as a scam and to the Better Business Bureau. Do not waste your damn time.

At the beginning, I repeatedly asked Fairshake to have my paper draft reviewed and to speak to a human on my case. The paper draft included stuff that other party was NOT supposed to see, and Fairshake blindly mailed it out instead of editing my draft and consulting with me first. Their favorite excuse is "we are not attorneys", but it doesn't take one to know better. Also, we must notify Fairshake when we recieve mail from the other party, yet Fairshake didn't bother to notify me when they blindly sent out my draft. Double standard, communication goes BOTH ways. Great, now I lost over $5,000 for good! Thank you for nothing, Farishake, especially in this recession!

Great service really helps out when u cant go the distance with a big company

Great service.

They made AT&T listen and adjust my bill accordingly, it was fast and I am so happy with the work that they put in and the communication through it all. I am grateful and will recommend your services to anyone. I am thankful

I had been getting nowhere with the cable company. I came across Fairshake on the Internet and decided to go for it. I was ready to give up ever getting my refund. I don’t know what they said to the Cable Company but I got a letter from a Senior Vice President acknowledging they owed me the money and apologizing for the trouble I had gone through. Thank you Fairshake. They saved my sanity and I got my entire amount owed. I should have used them in the beginning and I would have not had to go through the months of runaround. Highly recommend their services no matter what amount you are dealing with.