FairShake Inc.Reviews of fairshake.com

Response from FairShake Inc.Nov 15, 2021

Hi Zack, We appreciate all feedback and we take it seriously. We're always looking to improve our experience. A few clarifications: while FairShake is not a lawyer or law-firm, we do our best to hire a lawyer to review and provide feedback on any settlement offer a company makes to you in negotiations. This is after preparing legal documents for and mailing your claim to initiate the official dispute process, and then providing documents to escalate to arbitration if and when appropriate. We charge 20% of any successful settlement for cash or account credit -- or 10% on forgiven debt. This is less than you would typically pay an attorney; and most of our users' claims are too small to be of interest to an attorney. While our service helps customers reach hundreds of settlements every month with some of the biggest companies across industries, it's not the best in all situations and isn't intended as a substitute for the full services of an attorney. MK

Response from FairShake Inc.Nov 9, 2021

Hello Alana, I'm refunding your payment, it should take 5-10 days to appear. However, our customer service team was correct to point out here that the need to return the device here was included in the settlement summary that you reviewed and signed, and we delivered to the company to the company. Our system is not able to reverse settlements in these cases because you have agreed to a final legal settlement. Since you don't intend to return the device, however, I have made an exception at your request on the payment. I see you have other claims in our system. Please make sure you fully read and are prepared to abide by any settlement conditions if you agree to settlements on those claims. -MK